Sales Operations Analyst I (6356)

itD is seeking a Sales Operations Analyst I to support end-to-end execution of partner incentive programs. The role manages contract records, supplier onboarding, payout processing, and financial reporting while ensuring accuracy, compliance, and timely execution.

What you'll do:

• Create, update, and maintain Salesforce records for accounts, contracts, incentive requests, and payout transactions, ensuring accuracy and completeness
• Review executed contracts and enter key details, including contract terms, approved amounts, entity information, cost centers, and supplier details, into relevant business systems
• Coordinate supplier onboarding and procurement requests, monitor approval and assessment statuses, and escalate delays or outstanding requirements
• Prepare, validate, and submit payout requests, ensuring supporting documentation, contract limits, financial coding, and approval requirements are accurate
• Track payouts from submission through approval and payment, resolve rejected transactions, reconcile paid amounts against approved and contracted values, and escalate discrepancies
• Maintain recurring trackers, dashboards, and status reports covering payout progress, budget utilization, outstanding items, and financial variances
• Partner with Finance, Revenue Accounting, Deal Operations, and other stakeholders to support documentation requests, month- and quarter-end activities, process documentation, and operational improvements
• Attend regular internal practice community meetings
• Collaborate with your itD practice team on industry thought leadership
• Complete client case studies and learning material (blogs, media material)
• Build out material to contribute to the Digital Transformation practice
• Attend internal itD networking events (in person and virtual)

What they're looking for:

• 1–3 years of experience in operations, sales or revenue operations, contract administration, procurement, accounts payable/receivable, data entry/quality assurance, or a related field
• Hands-on experience managing deals through a contracting-to-payout or equivalent fulfillment lifecycle in a high-volume environment
• Experience reviewing and interpreting contract terms and maintaining accurate contract-related documentation and records
• Exceptional attention to detail and accuracy when handling high-volume, deadline-driven transactional work
• Ability to follow documented processes, validate information across records and systems, and identify discrepancies or missing information
• Clear, concise written communication skills, including the ability to document issues and provide supporting details
• Ability to handle confidential partner, contract, and financial information with appropriate discretion
• Hands-on Salesforce experience, including navigating records, reports, list views, and performing bulk updates
• Strong spreadsheet skills, including lookups, pivot tables, conditional logic, data cleanup, and basic reconciliation
• Experience with deal desk operations, supplier onboarding, procurement workflows, purchase orders, invoices, payment processing, or approval routing
• Experience maintaining dashboards, operational trackers, and financial status reports
• Experience improving operational processes, documenting standard operating procedures, or transitioning manual workflows toward automation

Benefits:

• Hybrid — Austin, TX (3 days onsite per week)
• Medical, dental, vision, and life insurance
• 401K + matching
• Paid holidays
• Networking and career learning and development programs
• Opportunity to contribute to causes that matter
• A say about your own career journey
• Recognition for a job well done