Sales Support Specialist I
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Apply to Sales Support Specialist I at Bell BankJob details
- Work type
- Remote
- Posted
- Jul 20, 2026
- Apply on
- myjobs.adp.com
About this role
Work Location Type
Remote
Work Hours
Monday - Friday | 8am - 5pm Under general supervision, this position provides training, onboarding, and ongoing support to newly hired loan officers. This role assists loan officers in developing proficiency with mortgage systems, workflows, products, and investor guidelines to support successful loan origination and delivery.Responsibilities
- Train and support new loan officers on mortgage systems and platforms, including Encompass, Optimal Blue, nCino, Guideline Guru, and other related tools.
- Provide training on Bell's mortgage workflow, processes, service expectations, and timelines from application through closing.
- Assist loan officers with key origination activities, including application intake, credit ordering, automated verifications, AUS submissions, appraisal and title ordering, and closing coordination.
- Guide loan officers through mortgage pricing scenarios and product selection using Optimal Blue.
- Train loan officers on Bell mortgage products, niche lending programs, investor guidelines, and regulatory requirements.
- Serve as a liaison between new loan officers and internal departments, including Processing, Underwriting, Closing, Compliance, and Secondary Marketing.
- Maintain knowledge of mortgage industry trends, lending programs, and process updates to support ongoing training and development.
Bell Bank Culture, Policy and Accountability Standards
- Know and live Bell Bank’s values, bottom line, customer service standards, Golden Rules, and LOCBUTN by building personal connections with customers and employees and using their names as often as possible.
- Conduct activities consistent with established Bell Bank policies, procedures and systems, the Code of Conduct, the Bank Secrecy Act and all applicable state and federal laws and regulations.
- All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
- Prompt and reliable attendance.
- Perform other duties as assigned.
Education, Experience, and Other Expectations
- Bachelor’s Degree in Business, Finance, or a related field preferred; equivalent work experience considered.
- 2-4 years of mortgage banking experience required.
- Previous experience in mortgage origination, processing, underwriting, sales support, or training preferred.
- NMLS registration required or ability to obtain and maintain registration.
- Occasional travel may be required.
Knowledge, Skills, and Abilities
- Working knowledge of mortgage lending operations, agency and government loan programs, investor guidelines, and regulatory requirements.
- Proficiency with mortgage origination systems and related technology platforms.
- Strong organizational, time management, and multitasking skills.
- Excellent verbal, written, and interpersonal communication skills.
- Strong customer service, problem-solving, and relationship-building abilities.
- Detail-oriented with the ability to work independently and meet deadlines in a fast-paced environment.
Company Information
If you love sales and are passionate about helping others purchase their dream home, consider a career with Bell Bank's mortgage team. You will work with colleagues in a first class culture that provides a family atmosphere, enjoy great benefits and provides a high level of service that makes each mortgage run smoothly -- by sending closing packages five days before the closing, in-house underwriting and processing and having a support team to allow you to work efficiently.
Bell Bank Mortgage is backed by the financial strength of one of the nation's largest independently owned banks. Founded in 1966 in Fargo, North Dakota, Bell Bank has more than $14 billion in assets and full-service banking locations in Arizona, Minnesota and North Dakota. Bell has empowered more than $30 million in charitable giving through its unique Pay It Forward initiative, through which every employee chooses each year how to help individuals, families and organizations in need.
Originally founded in 1880 by early Minneapolis civic leader David C. Bell, Bell's mortgage division today has thousands of family mortgages to its name. Bell Bank Mortgage has been in Arizona since 1997 and has several regional offices in the United States.
Bell Bank has been recognized as a top bank and a top financial workplace by American Banker, Forbes and Fortune, and has been named among America's top mortgage employers by National Mortgage Professional magazine.
If you want to work for a strong, growing, forward-looking organization with world-class employees, this is the place for you.
Bell's Values:
As stewards, dedicated to the growth and reputation of this independently owned organization, we are committed to:
- Promoting and sustaining our family atmosphere.
- Providing unequaled personal service to each and every customer.
- Paying it forward.
Our Bottom Line:
Happy Employees! Happy Customers!
In addition to salary, Bell Bank offers a comprehensive benefits package including, healthcare, (medical, dental, vision) employee stock ownership program, and 401(k) contribution and profit-sharing plan. All benefits are subject to eligibility requirements.