Salesforce Business Analyst

Infosys is hiring a Salesforce Business Analyst to support package implementation and customization work. The role involves gathering and documenting user needs, translating business processes into user stories, supporting data migration and compliance checks, and preparing documentation.

What you'll do:

• Assist in stakeholder interviews and workshops, capturing and documenting user needs for ERP implementation projects
• Participate in discussions between stakeholders and the design team, to understand technical solutions
• Develop and refine codes to customize and integrate ERP packages, by following detailed design specifications to meet user requirements
• Perform data migration activities by mapping data fields and executing data cleansing under prescribed guidance, for uninterrupted integration
• Conduct and document compliance checks against defined guidelines, to ensure ERP systems align with industry standards and security protocols
• Draft clear and concise documentation detailing steps followed for ERP package customization, to support user training for the team

What they're looking for:

• Should have experience in preparing Business process maps
• Should be able to articulate business process into user stories with defined acceptance criteria
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future

Benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off