Security Analyst I (Monday-Thursday, 12AM -11AM CST)

Ntiva, Inc. is a managed services provider focused on helping clients address technology and cybersecurity challenges. The Security Analyst I serves as a first line of defense by monitoring alerts, investigating potential threats, securing compromised accounts, managing routine security tool changes, and escalating complex incidents. The role also involves documenting investigations and coordinating with clients and internal teams to resolve security issues.

What you'll do:

• **Monitor & Investigate:** Actively monitor security dashboards, queues, and alerts from various sources (automated tools, escalated tickets) to detect potential threats
• **Incident Triage & Response:** Conduct initial investigations into security alerts, perform rapid response actions like securing user accounts, and collect necessary log data for analysis
• **Escalate Effectively:** Analyze findings to determine the scope and severity of incidents, resolving straightforward issues and escalating complex cases to Level 2 Analysts with clear, concise information
• **Security Tool Management:** Review and implement authorized, routine changes to security tools, such as processing client exemption requests in the EDR or temporarily adjusting settings for testing
• **Collaborate with the Security Team:** Work closely with fellow analysts and security engineers, sharing information, participating in team discussions, and contributing to a collaborative security environment
• **Engage with Users/Clients:** Communicate professionally and clearly with end-users or clients to gather details about potential security issues, explain security procedures, and provide guidance during incident resolution
• **Liaise Across Departments:** Interact effectively with other teams (e.g., Reactive Support, Client Strategy, NOC) to coordinate security responses and share necessary information
• **Document Actions:** Maintain accurate and detailed records of investigations, actions taken, communications, and resolutions within ConnectWise
• **Provide Support:** Offer timely and helpful support related to security inquiries, upholding a professional and customer-service-oriented approach in all interactions

What they're looking for:

• * 1-2 years of experience in Cybersecurity
• * 3-5 years in an IT role including log analysis, account/access management, or endpoint troubleshooting
• * This is a full-time role requiring your full alertness and reliable attendance during scheduled hours. Additional outside employment, regardless of hours, is not permitted
• * Must have practical familiarity with at least one of: **SIEM log correlation, Windows Event Viewer (Security log IDs like 4624/4625/4648), or a ticketing-based alert queue**
• * Sharp attention to detail with a proactive approach to accuracy and thoroughness
• * Passion for delivering outstanding customer service, with a track record of exceeding client expectations
• * Strong enthusiasm for learning new things and ability to adapt to evolving technology trends and industry advancements
• * This role involves extended periods of sitting or standing and regular use of computers and office equipment
• * Ability to communicate professionally, in English, both written and orally
• * Ability to write business correspondence and process procedures
• * Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
• Due to federal government contract obligations, this position requires U.S. citizenship

Benefits:

• Medical, Dental and Vision coverage for employee and family
• 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)
• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
• Health Savings Account (HSA) Options / PPO Options
• Employee Assistance Program
• Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
• Education Reimbursement Program
• Generous Employee Referral Program - cash bonus for successful referrals!
• Dynamic Recognition and Rewards