Security Lieutenant

 Orlando Health Dr. P. Phillips proudly holds recognition as a “Best Regional Hospital” by U.S. News & World Report and selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare. We are an award-winning, full-service medical/surgical facility that has been serving the residents of southwest Orange County and Orlando’s growing tourist population since 1985. With a highly qualified team of nurses, support staff and physician specialists, our 285-bed facility provides combined expertise and advanced technology in numerous areas of specialty, including diagnostic imaging, cardiovascular care, orthopedic care, surgical services and emergency medicine.

In 2025, Dr. P. Phillips Hospital opened the onsite Team Member Wellness Center, designed to support employee health and well-being. The center features a state-of-the-art fitness facility, a dedicated tranquility space, and wellness activities - making it easy to recharge and get your workout in before or after your shift.

“Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.

TOP REASONS TO CHOOSE ORLANDO HEALTH - DR. P. PHILLIPS HOSPITAL

• Onsite State-of-the-art gym and wellness center!
  • The center offers a state-of-the-art fitness facility, a dedicated tranquility space, and a variety of wellness activities—making it easy to recharge and get your workout in before or after your shift.
• Competitive Pay
  • Evening, nights, and weekend shift differentials offered for qualifying positions.
• All Inclusive Benefits (start day one)
  • Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.
• Forbes Recognizes Orlando Health as a Best-In-State Employer
  • Forbes has named Orlando Health as one of America's Best-In-State Employers for 2024. 
• Employee-centric
  • Dr. P. Phillips Hospital has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare.

Responsibilities:

Position Summary
Provides security services to ensure order and safety of patients, visitors and hospital personnel.

Essential Functions
• Escorts for visitors, employees, and students upon request.
• Patrols all areas of the hospital internally and externally on foot, bicycle, and/or vehicle 24 hours a day in all weather conditions.
(Only security officers who meet the driver’s license standards for operating an Orlando Health owned vehicle listed in the
licensure/certifications section of this job description will be permitted to perform motor vehicle patrols.)
• Provides key assists to all areas of the hospital, including sensitive areas to authorized personnel.
• Detects suspicious activities within the campus and handles the situations appropriately.
• Reports criminal activity to supervisor and law enforcement, as appropriate.
• Investigates accident scenes, searches for and preserves evidence; investigates and interviews witnesses; makes oral and written
reports; responds to varying situations with tact and diplomacy and deals with stressful, hostile or irrational person(s), whether
due to physical or mental disability, drugs, or socio-economic differences or other factors and recommends legal action if needed.
• Assists medical staff with the enforcement of Baker Act (F.S. 394.463) and Marchman Act (F.S. 397.675-397.6775) patients with
the use of approved medical restraints as requested by physicians under Florida Statutes.
• Works with law enforcement/correction officers dealing with patient/prisoner intake and status during the duration of their stay
in the hospital. In addition officers will assist the Patient Care Coordinator with securing the status of non-publicity/high risk
patients.

A Brief Overview

Supervises Security Officers on assigned shifts and provides for the protection and security of hospital assets, patients, visitors, employees, and guests. Serves as a first-line supervisor and operational escalation point responsible for maintaining order, supporting training, promoting accountability, and ensuring consistency in shift operations.



What you will do

• Maintains order, discipline, and security within assigned areas, including in the absence of the shift Captain.
• Supervises Security Officers on assigned shifts and assists with post assignments, staffing needs, and daily operational coordination.
• Assists with the training of new officers and ongoing training of current officers.
• Assists with emergency drills, incident command support, and coordinated response efforts during critical incidents.
• Assists with officer performance, conduct, training compliance, and operational readiness.
• Conducts shift briefings, reinforces expectations, and ensures officers are equipped to perform assigned duties.
• Responds to and manages significant incidents, ensuring appropriate notification, scene control, documentation, and escalation.
• Communicates appropriate information regarding patient and non-patient needs to Security team members and hospital staff.
• Maintains strict confidentiality and professional standards at all times.
• Supports performance coaching, corrective action, and leadership follow-up as directed.
• Monitors compliance with departmental procedures, service standards, and hospital policies.
• Assists with documentation review, shift issue resolution, and follow-up actions related to incidents and officer performance.
• Maintains reasonably regular, punctual attendance consistent with organizational policy and applicable standards.
• Maintains compliance with all hospital and departmental policies and procedures.
• Participates in continual review of Security policies and procedures and recommends operational improvements.
• Works with patients, visitors, staff, and leadership to resolve concerns and service issues.
• Manages interactions involving patients, visitors, and employees under extreme stress in a calm and professional manner.
• Supports leadership communication, shift continuity, and departmental accountability initiatives.
• Performs other related functions as assigned.
• Serves as the backup Department timekeeper.

Qualifications

• High school graduate or equivalent required.
• Basic knowledge of Microsoft Word or similar software for report writing purposes required.
• Training in supervision, incident command, documentation review, and employee coaching preferred.
• Four (4) years of progressive security, law enforcement, military security, corrections, or related public safety experience required.
• One (1) year of supervisory, lead, or formal leadership experience preferred.
• Healthcare security experience preferred.
• Demonstrated experience in coaching, incident management, training support, and operational decision-making preferred.
• Must obtain and maintain a State of Florida Class “D” Security Officer License.
• Must obtain and maintain CPI Certification.
• Must obtain and maintain IAHSS Basic Certification or higher.
• Must obtain IAHSS Supervisor Certification within 12 months of promotion or appointment.