Security Officer - NY

Responsibilities

• Staff fixed posts to monitor ingress and egress to secured areas
• Establish a uniformed security presence by patrolling UPMC hospitals, buildings, grounds, and associated areas to deter criminal activity
• Provide exceptional customer service to patients, families, visitors, and staff to promote a safe and secure environment
• Inspect incoming and outgoing parcels as necessary to prevent theft
• Respond to and help resolve problems, disputes, and unusual circumstances
• Monitor security, fire, and environmental alarms; respond to alarms and assist as necessary
• Contact UPMC Police Officers or other appropriate law enforcement when required
• Assist with traffic control and provide vehicle assistance as needed
• Conduct patient escorts and provide standby details
• Transport deceased individuals to the morgue and release bodies from the morgue in accordance with protocols
• Operate UPMC vehicles in compliance with all applicable state and local motor vehicle laws
• Maintain all required certifications and licensure
• Complete all mandatory training programs per departmental guidelines
• Report and document incidents, suspicious activities, and hazards using appropriate reporting tools

Education, Experience & Core Requirements

• High School diploma or equivalent preferred.
• Previous security, military, law enforcement, or criminal justice education or experience is preferred.
• High level of integrity and professionalism required for handling sensitive and confidential UPMC information.
• Strong interpersonal and communication skills, with the ability to effectively interact with individuals from all backgrounds and de‑escalate potentially combative situations.
• Demonstrated psychological fitness to manage stress and respond appropriately to potentially dangerous or high‑conflict situations.
• Ability to communicate effectively both verbally and in writing.

• Ability to work under pressure and maintain composure in emergency or crisis situations.

   

• All applicants will be subject to a thorough background investigation and criminal record check.

• Officers are required to wear a bullet‑resistant vest as part of job duties.

   

Physical & Fitness Requirements

• Must meet physical fitness standards necessary for the role, including full body movement, strength, and stamina sufficient to:
  • Respond to crisis interventions
  • Assist with medical emergencies
  • Perform continuous standing, walking, and other physical demands
• Must successfully pass the UPMC Physical Fitness Standard prior to hire.
• Must meet established audio (hearing) and visual standards.

Licensure, Certifications & Clearances

• New York State Security Guard License (Unarmed) required under Article 7A of the General Business Law.
• Federal Bureau of Investigation (FBI) Criminal History Record Clearance required every 60 months.
• Valid Driver’s License required.
• Basic Life Support (BLS) or Cardiopulmonary Resuscitation (CPR) certification required.
• Comprehensive Crisis Management Certification (CCMC) required.
• Successful completion of a required personality assessment prior to hire.

Required Credentials Summary

• New York Unarmed Security Guard License
• Valid Driver’s License
• BLS or CPR Certification
• Comprehensive Crisis Management (CCMC)
• UPMC Physical Fitness Standard Compliance