Security Operations Center (SOC) Analyst (87225)

Inter-Con Security Systems, Inc. provides customized physical security services to government and commercial customers. The Security Operations Center Analyst supports field security officers by monitoring operations, assessing threats, responding to incidents, gathering intelligence, maintaining security systems, and preparing reports for management.

What you'll do:

• Supports the Operations Managers in ensuring execution of security procedures, responses at all posts by monitoring and maintaining alarm systems, responding to alarm activations, troubleshooting alarm issues, and reporting related security incidents
• Ensures effective response to emergency and non-emergency situations, timely completion of reports and other requirements as directed by the SOC Manager
• Conduct monthly and quarterly testing of durability, wellness, and assist alarms. Document and report any issues identified during testing
• Employ the use of various systems software, security and communications equipment
• Monitor CCTV systems, review incident reports, and conduct quarterly audits of CCTV equipment to ensure functionality and compliance
• Monitor local news and media outlets for events or incidents that could affect company operations and escalate as necessary
• Notifies and communicates with the Operations Managers and other senior personnel as required to ensure a common operating picture of the area of ​​operations
• Monitor the primary radio channel and dispatch Access Control Officers (ACOs) as needed to respond to incidents or service requests
• Monitor security applications and triage alerts, escalating where appropriate
• Investigate and resolve incidents to contain and remove security threats as safely and quickly as possible
• Respond to emergencies and report any breaches or deviations from established security or safety protocols
• Create and continue to develop cases using threat intelligence information and lessons learned as a result of any incidents and alerts

What they're looking for:

• Strong interpersonal, organizational and time management skills
• Comfortable in an ever changing, fast paced, sometimes stressful environment
• Technologically savvy - experienced with MS Office Suite
• Must possess strong written and verbal communication skills
• Comfortable in a corporate environment and effectively communicate with Senior Management
• Must be flexible and possess the ability to meet deadlines in a high tempo environment
• A dependable Team player with maturity, who participates in problem solving with enthusiasm and a positive attitude
• Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed (ie, Word, Excel, Access, SharePoint, etc.)
• Preferred candidate has either an honorable military discharge, an AA degree, or 1 year of experience in a center/security dispatch environment
• Understanding of security operations & FEMA ICS/Watch officer training a plus
• Demonstrated interest in Security and law enforcement work preferred
• Customer Service orientation a plus