Security Operations Manager

AVERT Operations Manager

Key Responsibilities:

 Lead and develop a 24/7 Incident monitoring team supporting regional operations

 Drive performance through metrics, KPIs, and continuous improvement mechanisms

 Ensure operational excellence across alarm monitoring, access control, and video surveillance

 Own shift accountability, staffing models, and workforce planning

 Act as escalation point for high-severity incidents impacting employees, facilities, or operations

Lead coordinated response efforts across multiple regions and stakeholders

Ensure clear, concise, and timely executive-level communications

Conduct post-incident reviews and drive corrective actions

Oversee real-time monitoring of global events including geopolitical risks, civil unrest, and natural disasters

Translate intelligence into actionable insights for business stakeholders

Partner with regional teams to assess and mitigate operational risk

Collaborate with Legal, HR, Workplace Health & Safety, and Corporate Security teams

Build relationships with external partners including law enforcement and emergency responders

Support executive protection and large-scale event security operations

Leverage technology and automation to improve response times and reduce risk

Drive standardization across global GSOC locations

Hire, coach, and develop security professionals at scale

Foster a culture aligned with the client's Leadership Principles (Ownership, Dive Deep, Bias for Action, Deliver Results)

Lead through data, accountability, and continuous feedback

Basic Qualifications:

 2+ years of experience in security operations, GSOC, or related field

 2+ years of direct people management experience

 Experience managing operations in a 24/7 environment

 Strong analytical and problem-solving skills with a data-driven mindset

 Proven ability to manage high-pressure incidents and make critical decisions

Preferred Qualifications:

 Experience in a large-scale, global corporate environment

 Familiarity with intelligence analysis and global risk monitoring

 Experience with systems such as Lenel and incident management platforms

 Associate’s degree or equivalent experience

 Industry certifications (CPP, PSP, CISSP)

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