Senior Business Operations Analyst (HCA/ISD #10114398)

$24.88 - $37.32 Hourly

$51,755 - $77,633 Annually

This position is a Pay Band C6

Interviews are anticipated to be conducted within two weeks of closing date.

This posting may be used to fill multiple vacancies.

The Health Care Authority (HCA) participates in E-Verify and will verify employment eligibility upon hire.

Our Vision

• Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission

• We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Our Goals

• Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
• Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
• Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
• Build the best team in state government by supporting employees' continuous growth and wellness.

The Senior Business Operations Analyst will:

• Monitor the service delivery of contracted providers and ensure that federal funds are spent efficiently and effectively in alignment with both state and federal policies.

The Senior Business Operations Analyst is responsible for:

• Supporting the administration and oversight of federally funded programs designed to strengthen families and communities by promoting economic stability, reducing barriers to self-sufficiency, and improving access to employment, training, supportive services, and other resources for eligible populations;
• Assisting Program Managers in the daily management and oversight of program operations and contracts to ensure services are delivered effectively, efficiently, and in compliance with applicable federal and state requirements;
• Conducting financial reviews, monitoring contractor and sub-recipient performance, coordinating compliance and program evaluations, analyzing program outcomes, and facilitating communication and collaboration with a variety of internal and external stakeholders;
• Supporting initiatives that advance participant well-being, strengthen service delivery systems, and promote accountability in the administration of public programs intended to improve opportunities and outcomes for individuals, families, and communities;
• Providing operational, analytical, and administrative support to other programs within the Work and Family Support Bureau, as needed, to ensure continuity of operations and effective program administration.

• New Mexico residents and communities who benefit from federally funded programs and services;
• Federal agencies;
• Contracted providers and partner organizations responsible for delivering services;
• Health Care Authority (HCA) staff.

The Ideal Candidate has:

• Experience with contract administration, programmatic monitoring, and compliance activities related to federally funded programs;
• Knowledge of and ability to interpret and apply federal and state regulations, including the Code of Federal Regulations (CFR) and New Mexico Administrative Code (NMAC);
• Ability to conduct financial reviews, evaluate program performance, and identify opportunities for process improvement;
• Proficiency with ASPEN, WorkPath, Adobe Acrobat, Microsoft Excel, and Microsoft Access;
• Strong analytical, organizational, and problem-solving skills with attention to detail;
• Ability to work effectively both independently and collaboratively within a team environment;
• Skilled in building and maintaining productive relationships with internal and external stakeholders;
• Excellent written communication skills, including the ability to prepare reports, correspondence, monitoring tools, corrective action plans, and other professional documents;
• Ability to manage multiple priorities, adapt to changing program needs, and meet established deadlines;
• Experience working with grant-funded human services, workforce development, refugee services, community action programs, or other public assistance initiatives.

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Agency Contact Information: Theresa Romero, (505) 394-2977. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.