Senior Business Operations Analyst (HCA/OOS #52962)

$24.88 - $37.32 Hourly

$51,755 - $77,633 Annually

This position is a Pay Band C6

Interviews are anticipated to be conducted within two weeks of closing date.

This job posting may be used to fill multiple vacancies.

The Health Care Authority (HCA) participates in E-Verify and will verify employment eligibility upon hire.

The New Mexico Health Care Authority (HCA) is a state agency that provides comprehensive, accessible, and high-quality health care services to New Mexico residents. The agency is responsible for managing key services such as Medicaid, SNAP, TANF, and LIHEAP, ensuring uninterrupted support and care for New Mexicans.

Our Vision

• Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission

• We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Our Goals

• Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
• Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
• Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
• Build the best team in state government by supporting employees' continuous growth and wellness.

The Senior Business Operations Analyst will:

• Have the ability to prioritize and have strong organizational skills;
• Be Self-motivated and know how to troubleshoot;
• Be able to multi-task;
• Have strong verbal communication and writing skills;
• Assign and monitor constituent complaints for resolution;
• Work independently, utilizing policy, procedures and standards outlined for tasks assigned;
• Identify complex problems, evaluate options and implement solutions for a positive outcome.

The Senior Business Operations Analyst is responsible for:

• Creating requisitions, processing purchase orders and invoices and the tracking of budgets to ensure that monies are spent as allocated;
• Accurately processing travel arrangements and travel reimbursements within an outlined deadline time frame;
• Assigning and following up with constituent complaints in the database used for tracking and resolution purposes;
• Managing the front office, answering the main phone line and responding to voicemails;
• Consistently complying with Health Care Authority (HCA) policies and Code of Conduct guidelines and staying informed of evolving policies, laws and regulations;
• Providing high-level and confidential business and administrative support to staff in the HCA Office Of the Secretary (OOS).

• This position supports the people of New Mexico, other state and federal agencies and the Health Care Authority (HCA) staff.

The Ideal candidate has:

• Experience creating requisitions, travel arrangements and reimbursements and other financial transactions utilizing SHARE;
• Experience reviewing and tracking travel reimbursement submissions and processes to ensure timely and accurate transactions;
• Excellent business writing and attention to detail skills;
• Strong organizational and communication skills;
• Experience with task and financial tracking;
• Excellent customer service skills.

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Agency Contact Information: Michelle Lucero, (505) 487-3642. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.