Hover
San Francisco or New York City
Senior Customer Experience Operations Manager
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Apply to Senior Customer Experience Operations Manager at HoverJob details
- Location
- San Francisco or New York City
- Work type
- Hybrid
- Compensation
- $135,000 - $167,000/yr
- Posted
- Aug 6, 2026
- Apply on
- hover.to
About this role
Requires 6+ years in customer experience or operations management, including 2+ years managing outsourced BPO teams, KPI ownership, budget management, knowledge management, support tooling, and AI tools.
What you'll do at Hover:
- managing operations
- planning workforce
- monitoring KPIs
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