Senior Manager of Infrastructure, Security & Operations

Manager of Infrastructure, Security & Operations

Location: Wallick Corporate Office – New Albany, OH
Job Type: Full-time

Make a Difference—And Own Your Future

At Wallick Senior Living, our team understands that senior living is not just a job, but a calling. We take pride in caring for and empowering our residents as they choose to enjoy their golden years with us. With 1,000+ employees and a mission to open doors to homes, opportunity, and hope, we take pride in fostering a supportive and collaborative work environment where every employee-owner plays a vital role.

Position Summary: The Manager of Infrastructure, Security & Operations leads the infrastructure, security, and operations functions. This is Pillar 3 of Wallick’s IT operating model (Power & Protect). This is a hands-on technical leader role which will do the work, coach the team, and set the direction. The Leader owns the IT Service Desk capability (partner-delivered) and personally carries critical security work while defining the long-term sourcing model for cybersecurity.

This role will set direction and lead the function to its future state: take complete ownership of the IT Service Desk capability and its continued maturation; define the cybersecurity operating model and sourcing strategy for the company’s future needs; develop a complete picture of the infrastructure estate, including the data center and the hybrid cloud environment, and chart its modernization path. This role is to be a visionary who executes: equal parts strategist, builder, operator, and mentor.

Qualifications Required:

• Ten or more years of progressive IT infrastructure and security experience, including people leadership of technical teams and a demonstrated hands-on track record.
• Deep working knowledge across at least three of these areas: identity and access management (Microsoft Entra), security operations and incident response, enterprise networking, cloud platforms (Azure preferred), IT service management.
• Direct experience leading a service desk or managed service operation, including SLAs, scorecards, deflection, cost per ticket, user experience, and vendor performance management.
• Experience shaping cybersecurity operating and sourcing strategy, and operating credibly with executives, auditors, insurers, and regulators on cyber and compliance topics.
• Experience leading infrastructure modernization and support: data center strategy, cloud migration, hybrid environments, and business continuity and disaster recovery.
• Must have a coaching and mentoring background to develop the team.
• Composure and professional maturity under pressure.
• Experience in regulated environments (HUD or LIHTC affordable housing, senior living, healthcare adjacent, or financial services) is a strong plus. ITIL familiarity is a plus.

Functions and Responsibilities:

Leadership and Team Development:
• Lead, coach, and mentor technical team members.
• Serve as a working leader and technical escalation point.
• Partner with IT leaders on shared priorities and architecture decisions.

IT Service Desk:
• Lead the IT Service Desk function and delivery partners.
• Manage SLAs, scorecards, user experience, cost efficiency, and service improvements.
• Drive adoption of automation, self-service, and AI-enabled support capabilities.

Cybersecurity and Trust:
• Own security posture, governance, compliance, awareness, incident preparedness, and risk management.
• Lead identity and access management and data governance initiatives.

Infrastructure and business Continuity:
• Oversee infrastructure strategy, modernization, Azure migration, networking, and end-user computing.
• Maintain business continuity and disaster recovery capabilities.

Future View:
• Advance a partner and automation-enabled operating model.
• Lead infrastructure and security architecture direction and roadmap investments.

At Wallick, we celebrate Diversity, Equity, Inclusion + Belonging (DEI+B) in our workplace and communities, creating an environment where associates feel welcome, respected, and empowered to bring their authentic selves to the great work they do every day.

For nearly 60 years, it has been at the core of our organization’s culture that all Wallick associates come to a safe and inclusive place to work. Wallick does not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors.

Join Us and Become an Employee-Owner!

If you're ready to make a difference in people’s lives while securing your financial future, apply today!

*Employment is contingent upon passing a pre-employment background check and drug screen