Senior Office Support Clerk (DPS #17957)

Onsite$38,875 - $58,323/yrPosted 4 days ago

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Job details

Location: Santa Fe, New Mexico
Work type: Onsite
Compensation: $38,875 - $58,323/yr
Posted: 4 days ago
Apply on: careers.share.nm.gov

About this role

Salary

$18.69 - $28.04 Hourly

$38,885 - $58,327 Annually

This position is a Pay Band C3

Posting Details

The Law Enforcement Records Bureau (LERB) gathers, preserves, and disseminates criminal justice data in support of public safety. Through state and federal partnerships, LERB serves as the state's official repository for millions of fingerprint records and criminal history records. The bureau functions at a high operational tempo with large volumes of data, records, and modernization projects. While administrative in nature, LERB personnel oversee core components of New Mexico's public safety infrastructure and directly impact law enforcement officers, government entities, and the public.

Interviews are anticipated to be conducted within two weeks of closing date.

Why does the job exist?

This public-facing team provides services such as name-based background checks conducted against New Mexico records only, Letters of Good Standing, fingerprinting, and customer support by appointment or walk-in or received by mail.

How does it get done?

Customer Service: Promptly and professionally respond to customer questions and phone calls. Provide customers with positive, engaging fingerprint services, criminal history reports, and Letters of Good Standing. Process payments and perform cashier responsibilities. (60%)

Maintain Records Compliance: Preserve confidentiality when handling sensitive and protected information. Follow established procedures, policies, and applicable requirements for records retrieval, processing, and dissemination. (40%)

Who are the customers?

General public, law enforcement, courts, corrections, criminal agencies, and non-criminal agencies, state positions of trust.

Ideal Candidate

The ideal candidate brings a strong background in customer service or office administration, along with excellent time-management and organizational skills. We're seeking someone who is dependable, maintains a positive attitude, and communicates professionally with both customers and colleagues.

- Clear verbal and written communication
- Active listening and patience
- Problem solving abilities
- Basic computer, email, and typing skills (Microsoft Office Suite)
- Attention to detail, accuracy record keeping, and policies
- Dependable, professional, and team-oriented

Minimum Qualification

High School diploma or equivalent and one (1) year of experience in office administration, customer service, records management technique and procedures, basic accounting, and/or business administration. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling one year (1) year may substitute for the required experience.

Employment Requirements

Successful employment is contingent upon passing a national fingerprint-based background check prior to employment. Continued employment requires a felony-free record, in compliance with the CJIS Security Policy. Statewide travel is required. In addition, the selected candidate must possess and maintain a valid driver's license and obtain a Defensive Driving Certificate from the State of New Mexico.

Working Conditions

This position is based in an office environment, involving extensive use of computers, video display terminals, and telephones, with extended periods of sitting. Physical requirements include the ability to lift and carry up to 30 pounds, along with frequent walking, standing, sitting, and bending. Occasional statewide travel may be required.

Working hours are Monday to Friday, 8 AM to 5 PM, with a 1-hour lunch. Currently, DPS does not offer telework arrangements.

Supplemental Information

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Agency Contact Information: Anita Sena (505) 827-9182 Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.

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About New Mexico Department of Public Safety

New Mexico Department of Public Safety

Santa Fe, New Mexico

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