Senior, Practice Manager (UTHP ADM Patient Services)

• Oversee assigned medical practices, ensuring smooth workflows, efficient patient throughput, and adherence to organizational standards.
• Develop and implement operational policies, procedures, and best practices to improve efficiency and quality of care.
• Monitor clinic performance metrics, including patient access, wait times, provider productivity, and patient satisfaction.
• Lead, mentor, and support practice supervisors, front office staff, clinical support teams, and others as assigned.
• Manage staffing levels, recruitment, onboarding, training, and performance evaluations, as assigned.
• Foster a culture of teamwork, accountability, safety, and continuous improvement.
• Manage practice budgets, financial performance, and revenue cycle processes.
• Monitor key financial indicators such as charge capture, collections, expenses, and provider productivity.
• Partner with finance and revenue cycle teams to optimize billing accuracy and reduce denials.
• Ensure a welcoming, patient centered environment that supports high quality care and service excellence.
• Address escalated patient concerns and collaborate with clinical leaders to resolve issues.
• Support quality improvement initiatives, regulatory compliance, and accreditation standards.
• Serve as the operational partner to physicians, advanced practice providers, and clinical leaders.
• Support provider scheduling, resource allocation, and workflow optimization to optimize patient access into the practice.
• Facilitate communication between providers, staff, and administrative departments.
• Participate in strategic planning for practice expansion, service line development, and operational enhancements.
• Analyze data to identify trends, opportunities, and areas for improvement.
• Lead or support projects related to technology implementation, facility upgrades, and process redesign.

Education: Bachelors degree in healthcare administration, business, or related field is required. 

Experience: Healthcare experience, specifically in an outpatient environment, is highly preferred. 

• Strong leadership and team building abilities.
• Excellent communication, conflict resolution, and organizational skills.
• Deep understanding of clinic operations, scheduling, revenue cycle, and patient flow.
• Financial acumen with experience managing budgets and performance metrics.
• Ability to collaborate effectively with providers, staff, and cross functional teams.
• Adaptability in a fast paced, evolving healthcare environment.