Senior Student Consultant

## Purpose The purpose of the student position is to assist the team with call and ticket monitoring, compiling, and analyzing business process data required for successful operations and improvements at the UT Support Center, In Person services, ET service owners and campus partners. ## Responsibilities - Assist with call and ticket monitoring through timely review of recorded phone calls and tickets. - Assist team with weekly, monthly and end of fiscal year KPIs, reports and metrics. - Other duties, as assigned. ## Required Qualifications - High School graduate. - Enrolled, or enrolled in the last consecutive semester in 6 or more credit hours. - Ability to work as part of a team and take the initiative to work independently to complete tasks. - Knowledge and/or experience of Service Desk, call center and customer service business processes. - Proficient use of Microsoft Office (Excel, Word, Outlook, PowerPoint). - Accuracy and attention to detail. ## Preferred Qualifications - Undergraduate students: Freshman - Sophomore preferred. - Ability to manage multiple priorities and follow through to completion. - Ability to analyze data and provide feedback for process improvement. ## Working Conditions - Remote, Austin Texas. - Working 19 hours a week. - Work schedule: Monday–Friday; flexible between 7 am and 6 pm. ## Required Materials - Resume/CV. - 3 work references with their contact information; at least one reference should be from a supervisor.