Senior Team Lead - LTC - Cash Apps (163281)

Job Summary

This role is accountable for overseeing a cash application team, ensuring operational accuracy in payment processing and reconciliation. The individual fosters team motivation, manages workflow, and maintains compliance with organizational standards, contributing to efficient financial operations and customer satisfaction.

Key Responsibilities

1. Oversee cash application processes using ERP platforms to ensure accurate posting of customer payments and resolution of unapplied cash items within the team.
2. Monitor and reconcile accounts using LTC Cash Apps tools to identify and address payment discrepancies, escalating unresolved issues as required.
3. Maintain transaction records and documentation in accordance with compliance guidelines, utilizing digital record-keeping systems.
4. Communicate attendance policies and performance objectives to team members, ensuring alignment with operational standards.
5. Conduct daily team stand-ups using collaboration tools to facilitate issue resolution and maintain workflow transparency.
6. Participate in performance review discussions, providing feedback based on metrics from LTC Collections & Helpdesk dashboards.
7. Support team motivation by implementing recognition initiatives and sharing positive outcomes to encourage retention and engagement.
8. Collaborate with internal accounts receivable and customer service teams to resolve payment application queries, ensuring customer focus in all interactions.

Skill Requirements

1. Strong Understanding Of Ltc Cash Apps And Ltc Collections & Helpdesk Processes, Including Payment Posting, Reconciliation, And Account Management.
2. Good Proficiency With Erp Systems And Digital RecordKeeping Platforms Relevant To Cash Application And Collections Operations.
3. Experience Using Data Analytics Tools To Track Team Performance And Payment Trends.
4. Familiarity With Customer Service Protocols And Internal Communication Tools.
5. Good Organizational And ProblemSolving Abilities For Resolving Transaction Discrepancies And Process Issues.

Other Requirements

1. Optional but valuable: Certification in Accounts Receivable, Cash Application, or related financial operations (e.g., AICPA Certified Accounts Receivable Professional, IAB Certificate in Bookkeeping).