Senior Technical Lead (164551)

As an Informatica MDM Platform Support Engineer, you will be responsible for the administration, support, monitoring, maintenance, and optimization of Informatica Master Data Management (MDM) platforms. You will ensure the availability, performance, security, and integrity of enterprise master data services that support critical business functions across customer, product, supplier, and reference data domains. The role involves platform administration, incident management, data quality monitoring, integration support, and collaboration with business, application, and data governance teams to deliver reliable master data management solutions.

Provide L2/L3 support for Informatica MDM environments across Development, Test, UAT, and Production.Monitor and maintain Informatica MDM Hub, Data Director, Process Server, and related platform components.Troubleshoot platform issues, data synchronization failures, batch processing errors, workflow failures, and integration-related incidents.Support data loading, matching, merging, hierarchy management, and master data stewardship processes.Manage platform upgrades, patching, deployments, and environment refresh activities.Monitor data quality, reconciliation processes, and master data health metrics.Support integrations between MDM and enterprise applications including ERP, CRM, Data Warehouse, Analytics, and Cloud platforms.Collaborate with Data Governance and Business teams to resolve data-related issues and improve platform adoption.Perform root cause analysis and implement corrective and preventive actions for recurring issues.Manage incidents, service requests, changes, and problem records using ServiceNow while ensuring SLA compliance.Support backup, recovery, disaster recovery, and business continuity processes.Maintain operational documentation, support runbooks, architecture diagrams, and knowledge articles.Participate in platform modernization, automation, and cloud migration initiatives.

Informatica MDM Platform

• Strong experience supporting:
  • Informatica MDM Hub
  • Informatica Data Director (IDD)
  • Process Server
  • ActiveVOS
  • Informatica MDM Business Entity Services
  • Informatica MDM Provisioning Tools
  • MDM Workflow Management
• Knowledge of:
  • Match and Merge Processes
  • Survivorship Rules
  • Hierarchy Management
  • Data Stewardship
  • Reference Data Management
  • Customer 360 and Product 360 concepts

Informatica Ecosystem

• Experience with:
  • Informatica PowerCenter
  • Informatica IDMC
  • Informatica Data Quality (IDQ)
  • Informatica Data Archive
  • Enterprise Data Integration
• Understanding of ETL, Data Integration, and Data Governance frameworks.

Database Technologies

• Strong experience with:
  • Oracle Database
  • SQL Server
  • PostgreSQL
  • MySQL
• Ability to develop and troubleshoot:
  • SQL Queries
  • Stored Procedures
  • Data Validation Scripts
  • Performance Tuning Activities

Integration Technologies

• Experience working with:
  • REST APIs
  • SOAP Web Services
  • JSON
  • XML
  • JMS Messaging
• Understanding of enterprise integration patterns and middleware environments.

Monitoring & Support

• Experience with:
  • Dynatrace
  • Splunk
  • Grafana
  • Informatica Monitoring Tools
  • Application Performance Monitoring Platforms
• Strong troubleshooting and root cause analysis skills.

Infrastructure & Cloud

• Understanding of:
  • Linux Administration
  • Windows Server Administration
  • Application Server Management
  • WebLogic / JBoss / Tomcat
• Exposure to:
  • AWS
  • Azure
  • Cloud-Based Data Platforms
• Familiarity with containerized and cloud-native deployment models is preferred.

ITSM & Service Management

• Experience with:
  • ServiceNow
  • JIRA
  • Confluence
• Strong understanding of:
  • ITIL Framework
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management

Automation & Scripting

• Experience with:
  • Shell Scripting
  • Python
  • PowerShell
• Ability to automate monitoring, maintenance, and support activities.

Bachelor's degree in Computer Science, Information Technology, Engineering, Data Management, or a related field.3+ years of experience supporting Informatica MDM or Enterprise Data Management platforms.Strong understanding of Master Data Management, Data Governance, and Data Quality principles.Experience supporting enterprise-scale production environments with strict SLA requirements.Excellent analytical, troubleshooting, and problem-solving skills.Strong communication and stakeholder management capabilities.Ability to work effectively within global support and delivery organizations.Experience with Agile, DevOps, and Continuous Improvement methodologies.Informatica MDM, Informatica Data Quality, or IDMC certifications are preferred.Experience in Life Sciences, Healthcare, Manufacturing, Retail, Supply Chain, or other data-intensive industries is highly desirable.Exposure to Data Governance platforms such as Collibra, Data Catalog solutions, and AI-driven data management initiatives is an added advantage.Knowledge of regulatory compliance, audit requirements, and enterprise data governance practices is preferred.