HCLTech
SeniorAdministrator - Jenkins,Windows PowerShell (85429)
24,061applications sent for our users this week
This job. More like it. We find them and apply for you.
ApplyBolt finds jobs that match you, tailors your resume to each role, and submits applications on company sites. All handled for you.
We tailor your resume to this role and apply for you in seconds.
Apply to SeniorAdministrator - Jenkins,Windows PowerShell (85429) at HCLTechJob details
- Work type
- Onsite
- Posted
- today
- Apply on
- career55.sapsf.eu
About this role
Requisition ID 85429 - Posted
Job Summary
The Sr Administrator for Tools & Automation plays a critical role in delivering advanced technical support and ensuring the effective operation of automation tools. This position is essential for troubleshooting complex incidents, performing root cause analysis, and implementing strategic solutions that enhance customer satisfaction and operational efficiency.
Key Responsibilities
1. Provide Technical Support And Troubleshooting By Utilizing Jenkins And Powershell To Automate Processes, Ensuring Adherence To Quality Standards And Company Policies.
2. Conduct Root Cause Analysis For Complex Incidents Escalated By Analysts, Implementing Effective Solutions To Resolve Technical And Security Issues Efficiently.
3. Manage And Update The Knowledge Base By Documenting Solutions And Processes, Contributing To The Training And Coaching Of Analysts To Enhance Team Capabilities.
4. Resolve Complex Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams, Ensuring Seamless Operations And Maintaining A Strong Security Posture.
5. Enhance Customer Experience And Csat By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Mitigating Potential Security Threats.
2. Conduct Root Cause Analysis For Complex Incidents Escalated By Analysts, Implementing Effective Solutions To Resolve Technical And Security Issues Efficiently.
3. Manage And Update The Knowledge Base By Documenting Solutions And Processes, Contributing To The Training And Coaching Of Analysts To Enhance Team Capabilities.
4. Resolve Complex Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams, Ensuring Seamless Operations And Maintaining A Strong Security Posture.
5. Enhance Customer Experience And Csat By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Mitigating Potential Security Threats.
Skill Requirements
1. Advanced Proficiency In Jenkins For Continuous Integration And Automation.
2. Strong Expertise In Powershell Scripting For Task Automation And System Management.
3. Solid Understanding Of Python And Ansible For Process Automation And Configuration Management.
4. Familiarity With Incident Management Processes And Root Cause Analysis Techniques.
2. Strong Expertise In Powershell Scripting For Task Automation And System Management.
3. Solid Understanding Of Python And Ansible For Process Automation And Configuration Management.
4. Familiarity With Incident Management Processes And Root Cause Analysis Techniques.
Other Requirements
1. Optional But Valuable Certifications:
2. Jenkins Certified Engineer
3. Microsoft Certified: Powershell Fundamentals
4. Red Hat Certified Specialist In Ansible Automatio
2. Jenkins Certified Engineer
3. Microsoft Certified: Powershell Fundamentals
4. Red Hat Certified Specialist In Ansible Automatio
Ready to apply to HCLTech?
ApplyBolt finds matching jobs, tailors your resume, and submits applications for you.