Service Contract Billing Specialist

Build Your Career Where You Matter
Join CBX Solutions, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services.

At CBX Solutions, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you're a problem-solver, innovator, or passionate about service, you’ll thrive here. Be part of a team that invests in your future, celebrates your success, and values your contribution.

Why Work With Us?
We’re committed to your success, personally and professionally. You’ll have access to:

• Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
• Work-Life Balance: Generous paid time off for rest, family, and self-care.
• Career Growth: You’ll benefit from continuous learning, mentorship, and leadership training including access to CBX University, our in-house development program.
• Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.

The Service Contract Billing Specialist manages the portfolio of service agreements ensuring compliance and accuracy, reports on utilization and interacts with Sales to adjust annually when warranted, performs ticket closeouts, and generates billing invoices in accordance with the customers service plans while monitoring and achieving monthly goals.

Essential Functions

• Reads computer files or gathers records such as purchase orders, work orders, and field technicians’ invoices to compile needed data. Enters information into accounting software. Prepares invoices, listing items sold, amounts due, and dates of shipment. Submit customer invoices using various methods including Excel and third-party websites. Meet or exceed minimum required KPI standards for the job.

KPI - Process invoices for all orders at a ready for billing status at a department mandated cadence.

KPI - Submit all invoices to the respective customer within 24 hours of posting unless otherwise specified by the client.

KPI - Reconcile submission of all assigned accounts monthly and notate completion date on checklist.

• Records and processes adjustments to billing components to correctly represent charges to customers by evaluating warranties, etc.
• Processes change order and final billings utilizing internal submission process and thru partnership with Service team
• Communicate with Sales Team and Service Techs to obtain data/information required to perform duties. Ongoing monitoring and tracking of internal billing request submissions to ensure completion and notification.
• Support other members of Accounting Team as a backup for multiple functions (e.g. waiver review/completion, contract review)
• Assist with special projects as necessary
• Other duties as assigned by management

Minimum Qualifications

• Associates Degree preferred, or an equivalent combination of education/experience
• Minimum of 1-year general accounting experience, preferred.
• Current and valid US driver’s license preferred
• Must pass pre-employment background check and drug screens

Knowledge, Skills, and Abilities

• Attention to detail.
• Proficient computer skills, including Microsoft Office Suite.
• Intermediate level Excel skills required- must be able to use pivot tables, VLOOKUP’s and filters.
• Strong organizational skills.
• Effective oral and written communication skills.
• Experience in Sedona a plus.
• Strong interpersonal and customer service skills.
• Ability to multi-task, work under pressure, and meet deadlines.

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear and see. The employee frequently is required to stand; walk; use hand to finger, handle or feel; and reach with hands and arms. 

Work Environment

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer
CBX Solutions is an Equal Opportunity Employer and a VEVRAA Federal Contractor. We are committed to providing equal employment opportunities to all qualified individuals, including minorities, females, protected veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.