Icf
Washington or Virginia or Maryland
Service Desk Manager
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Or apply on Icf's site yourselfJob details
- Location
- Washington or Virginia or Maryland
- Work type
- Hybrid
- Compensation
- $89,261 - $151,744/yr
- Clearance
- Public Trust
- Posted
- Jul 28, 2026
- Apply on
- icf.wd5.myworkdayjobs.com
About this role
7+ years managing IT service desk operations (3+ in federal environment), ITIL Foundation, ServiceNow/Jira SM experience, Tier Zero and AI-enabled self-service experience, U.S. citizenship and ability to obtain Public Trust.
What you'll do at Icf:
- leading operations
- managing metrics
- overseeing self-service
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