Service Engineer – AI Automation, Cloud & Security

SMART I.T. Services provides proactive managed IT services focused on cloud, cybersecurity, networking, support, and automation. The Service Engineer supports end users and business owners, manages tickets end-to-end, improves security and systems proactively, builds automated workflows, and helps clients adopt Microsoft Copilot and other AI-assisted tools securely.

What you'll do:

• Support end users and business owners with **clear communication** and calm troubleshooting
• Own tickets end-to-end: **diagnose, resolve, document, and follow through**
• Work proactively (not just break/fix): **monitoring, patching, security improvements, and prevention**
• Build and improve workflows using modern tooling—process automation, integrations, and orchestrated runbooks (think **n8n** / Zapier-style approaches, plus service workflow improvements)
• Help clients adopt modern productivity tooling (including **Microsoft Copilot** and **AI-assisted use cases**) in practical, secure ways

What they're looking for:

• Candidates must reside within **150 miles of Detroit, MI**
• **OpenClaw** (AI framework) experience for building/operating agentic workflows
• **Docker** familiarity
• **Kubernetes** fundamentals (or curiosity to learn)
• **Linux**, especially **Ubuntu** (basic admin + troubleshooting)
• Local/private **LLMs** (local model setups), **RAG**, self-hosted agent tools, or building a small “AI server”/lab
• Experience supporting insurance agencies / regulated SMBs
• Scripting/automation mindset (PowerShell, Python, low-code, APIs)
• Cloud/security exposure (certs welcome, not required)

Benefits:

• 401(k) retirement program
• Health insurance
• Paid time off
• Your birthday off
• Some flexible and hybrid scheduling, for candidates residing within 150 miles of Detroit, MI