ServiceNow Business Analyst

Raymond James is seeking a ServiceNow Business Analyst to support its ServiceNow Platform Team and provide technology solutions across the organization. The role involves gathering and documenting requirements, designing solutions, coordinating between business owners and agile development teams, and facilitating agile ceremonies and sprint reviews.

What you'll do:

• Manage stakeholders, collect requirements, and design solutions to meet business process and application requirements
• Establishes story acceptance criteria, necessary metrics, and overall intent/goal
• Translates technical complexities to business owners to drive solutions
• Communication and coordination between the relevant business owners and the agile development team
• Ensures the scrum team has a clear understanding of end-user stories to be developed in the system
• Create and maintain issue logs, schedule meetings, and take meeting minutes (when needed)
• Communication and coordination between the relevant business owners and the agile development teams
• Participates in sprint reviews by representing business owner’s interests and coordinating with them to elicit feedback
• Performs other duties and responsibilities as assigned

What they're looking for:

• This role is not eligible for Work Visa sponsorship, either currently or in the future
• Must have a solid background in business process and requirements gathering
• Minimum of one (1) to two (2) years of experience documenting and analyzing business processes in the form of end-user agile stories
• Bachelor's: Business Administration, Bachelor's: Computer and Information Science, High School (HS) (Required)
• Less than 25%
• Familiarity with the FSO, ITSM, ITOM, IRM, PRF processes a plus
• Scrum Master skills would be preferred

Benefits:

• This position will follow our hybrid work model, with the selected candidate expected to be in office 3 days per week at one of the following office locations: St. Petersburg, FL, Southfield, MI, or Memphis, TN.
• This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status.