ServiceNow / Timesheet Administrator
Job details
- Location
- Sacramento County, California
- Work type
- Hybrid
- Compensation
- $78,156 - $126,444/yr
- Posted
- 2 weeks ago
- Apply on
- calcareers.ca.gov
About this role
Job Description and Duties
Under direction of the Information Technology Supervisor II of the ServiceNow Management Group (SMG), the ServiceNow/Timesheet Administrator performs technical work that supports the Department’s electronic timesheet system and the ServiceNow platform. Work involves analyzing and resolving complex system issues by reviewing logs, data outputs, workflow behaviors, and integration points to identify root causes of errors or performance problems. The position configures and updates system components, develops and modifies ServiceNow workflows, business rules, and UI elements, and performs scripting in JavaScript, Regex, and CSS/HTML to address technical requirements or correct defects. Tasks include evaluating conflicting business processes, interpreting detailed requirements, validating system results, and determining the most appropriate technical approach within established guidelines. The role prepares technical documentation, coordinates with users and technical staff to clarify needs, and ensures that changes support complex business functions across multiple program areas.
Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for Personal Leave Program 2025 (PLP 2025) hours each month. For more details about PLP 2025, visit the California Department of Human Resources (CalHR) website.
Take a 2-minute survey to tell us why you applied for HCAI! - https://forms.office.com/g/B6eXh2NKpZ
You will find additional information about the job in the Duty Statement.
Working Conditions
HCAI is committed to fostering a flexible, inclusive, and high-performing work environment that supports both operational excellence and employee well-being.
HCAI is housed in a state-of-the-art building outside of downtown off Interstate-5. Enjoy a great work environment with many amenities, including FREE PARKING and fully equipped pay-per-charge electric vehicle charging stations. HCAI is close to many dining and shopping choices.
HCAI supports a hybrid telework schedule for many positions, consistent with operational requirements. Telework schedules are only available for CA residents. The telework policy is subject to change, and additional in-office days may be required and/or minimal notification may be given to report to the worksite if an urgent need arises.
Visa Sponsorship: HCAI is not an E-Verify employer and does not provide visa sponsorship. Applicants must be legally authorized to work in the United States at the time of appointment.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.Additional Documents
Position Details
Department Information
California’s Department of Health Care Access and Information works to ensure that healthcare is available where Californians need it most. With offices in Sacramento and Los Angeles, we strengthen the state’s healthcare system through facility construction, expanding the health workforce, and providing vital health information. Our diverse team upholds the values of professionalism, innovation, equity, and service. We provide tools and support to help you start, build, or transition your career while making a meaningful impact for all Californians.
At HCAI’s Office of Technology Services, we shape conversations and generate impactful insights about California’s healthcare landscape from data submitted to us by hospitals, health plans, prescription drug manufacturers, and California’s health workforce. These conversations and insights inform policymakers, researchers, community leaders, and the broader healthcare industry regarding topics such as health care cost transparency, the total cost of care, and health outcomes. Our mission is to expand equitable access to quality, affordable health care for all Californians and we want you to join us in our cause!
HCAI is committed to building an inclusive work environment that promotes diversity, where employees are appreciated and feel comfortable being their authentic selves. We value our employees’ skills, experience, and unique perspectives because they enrich our workforce and make us stronger. We embrace and support a culture of equitable opportunity, empowering our employees to advance health care access and information for the diverse populations we serve across California.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 10/30/2026Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- School Transcripts
- Statement of Qualifications - A Statement of Qualifications (SOQ) must be submitted to apply for this position.
Desirable Qualifications
- Two years of experience working with incident management, request fulfillment, asset management, and ITSM solutions such as ServiceNow.
- Two years of experience developing service catalogs using platforms such as ServiceNow.
- Two years of experience modern software development practices, including requirements gathering, issue creation and tracking, and iterative delivery workflows.
- Two years of experience programming with JavaScript and CSS/HTML.
- One year of experience working with asset management, CMDB, and CSDM.
- Experience supporting enterprise systems such as timesheet platforms.
- Familiarity with secure software development practices.
Benefits
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:EEO Office
(916) 326-3261
[email protected]
Additional Application Requirements
Statement of Qualification Instructions
A Statement of Qualifications (SOQ) must be submitted to apply for this position. (The SOQ is a separate document with your Name and Job Control number noted on the top, typed in Arial 12 pt font, no more than two pages.) Resumes and cover letters do not take the place of the SOQ. Applications without a clearly titled SOQ or failure to follow instructions above will not be considered for the position.
- Describe how your knowledge, skills, experience, and education relate to the qualifications listed in the job description.
- Describe your experience gathering business requirements, translating them into actionable work, documenting those requirements, breaking work into tasks or issues, and tracking progress through completion.
- Describe your experience supporting or developing solutions for customer-facing service platforms (e.g., case management, service portals, or request systems) and ensuring a positive user experience, accurate data capture, and effective case resolution.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.