Site Reliability Engineer Network Intern - OneIT - Austin, TX - 2027

IBM is seeking a motivated and detail-oriented intern to support enterprise infrastructure and networking operations. The role provides hands-on experience in site reliability engineering, network reliability engineering, automation, monitoring, incident response, and IT systems management.

What you'll do:

• Assist in maintaining and supporting enterprise IT systems including servers, virtual machines, and cloud environments
• Monitor system performance and help identify reliability issues
• Support automation efforts for routine administrative tasks using scripting tools
• Participate in incident response and post-incident analysis
• Help document system configurations, operational procedures, and reliability metrics
• Collaborate with cross-functional teams on infrastructure and service delivery
• Assist in configuring, monitoring, and maintaining network devices including routers, switches, and firewalls
• Support day-to-day network operations, troubleshooting connectivity issues and escalating as needed
• Participate in network performance analysis and reporting
• Learn and apply automation techniques to reduce manual tasks and improve reliability
• Collaborate with cross-functional teams on network upgrades, deployments, and incident response
• Document network configurations, procedures, and reliability metrics

What they're looking for:

• Currently pursuing a degree in Computer Science, Information Technology, or a related field
• Strong understanding of IP (internet protocol) and other network administration protocols
• Proven analytical and problem-solving abilities
• Juniper/Arista/Cisco network General education
• Ability to conduct research into IT networking issues and products as required
• Team-oriented and skilled in working within a collaborative environment
• Familiarity with scripting languages (e.g., Python, Bash)
• Strong analytical and problem-solving skills
• Effective communication and collaboration abilities
• Exposure to cloud platforms (IBM Cloud, AWS, Azure)
• Interest in SRE principles such as automation, observability, and fault tolerance
• Interest in NRE principles such as fault tolerance, observability, and incident response

Benefits:

• Hybrid work arrangement