Sleep Education Team Lead-Customer Service
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Apply to Sleep Education Team Lead-Customer Service at Indiana University Health SystemJob details
- Location
- Indianapolis, Indiana
- Work type
- Hybrid
- Posted
- yesterday
- Apply on
- ekcm.fa.us6.oraclecloud.com
About this role
Overview
We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.
Sound like a perfect match? Apply now - we can't wait to hear from you!
Why Join IU Health?
As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:
- 401(K) retirement savings with employer match
- Tuition reimbursement
- Student loan forgiveness - Government program that may allow qualifying participants to have the remainder of their student loan balance forgiven (after a set amount of time and specific qualifications have been met).
- Employee Assistance Program – Counseling at no cost to you
- Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!
Our Sleep Education Team Lead handles escalated patient/customer inquiries and complaints with the ability to investigate and resolve. Identifies trends in recurring issues and offers ideas for process improvement initiatives. Provides mentorship and coaching to the team through ensuring the daily tasks are executed and provides ongoing feedback. Monitors daily workflows and organizes appropriate coverage. Leads onboarding and training of new team members. Partners in team member engagement, patient satisfaction, and supports day-to-day team questions, training support, and coaching for their assigned team. Promotes and ensures a positive work environment that endorses growth in learning and development. Serves as a champion for the IU Health Values and maintains constant focus on providing exceptional team member experience and support.
- High School Diploma/GED is required. Associate's Degree is preferred.
- Requires 7-10 years of relevant experience.
- Previous leadership experience is preferred.
- Requires knowledge of applicable products and markets.
- Requires working proficiency in MS Office (Word, Excel, PowerPoint).
- Must be familiar with the software used to connect with customers and gather their information.
About Company
Company
- Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
- IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
- A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
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With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
- At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
- Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.