Software Data Entry Specialist I

NOW HIRING: Software Data Entry Specialist I Compensation: $22.66-$25.00 per hour ## Job Overview The Software Data Entry Specialist I will become an expert in the 4Insite web and mobile platforms. Responsible for maintaining accurate records of large-scale data management and review. ## Roles & Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. - Become an expert in the 4insite web and mobile platforms - Evaluate accuracy and relevancy of AI responses - Provide detailed feedback to improve AI performance and accuracy - Maintain accurate records of large-scale data management and review - Collaborate with the AI development team to enhance system functionalities - Report any discrepancies or issues identified during the data review process - Collect qualitative and quantitative data to contribute to daily project reports - Review and verify change requests and documents to determine accuracy and completeness of information - Utilize discretion and escalate issues as needed to correct or complete data - Complete all tasks in a timely and accurate manner - Ensure all data is entered by appropriate deadlines and contains appropriate approvals - Ensure data is distributed to all the proper channels of visibility on the software platform - Support subject-matter experts to ensure that IT-delivered services and end-user productivity goals are met or exceeded - Troubleshoot the end user's issue and resolve upon first contact - Help with customer support tickets during downtime - Accurately record and document all details of the issues or service requests, including categorization and priority into IT service desk tools - Demonstrate a desire to help others with specific technical issues and be able to understand the support process from the customer's point of view - Other duties or special projects as assigned by management - Travel to customer sites may be required up to 20% of the time - Weekend availability required ## Qualifications Education and/or Experience: Bachelor's degree from a four-year college or university with 1-2 years of experience; or equivalent combination of education and experience. Certificates, Licenses, Registrations: A valid driver's license may be required for this position based on business needs. Employees required to drive as part of their job duties must maintain an acceptable Motor Vehicle Record (MVR) and meet company driving eligibility requirements. Supervisory Responsibilities: This position has no supervisory responsibilities. ## Physical Demands & Work Environment - The employee is regularly required to sit, frequently required to walk and use hands to finger, handle, or feel, and occasionally required to stand. - The noise level in the work environment is usually quiet.