Software Management Analyst I

Are you interested in helping employees get the software they need while supporting accurate, cost-effective license management? Would you like to build your software asset management skills in a role where organization, customer service, and attention to detail make a real impact? ## About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. The company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles. ## About the Role You will support day-to-day software asset management activities, helping employees receive approved software and ensuring license and inventory records stay current. You will process requests, provision and reclaim licenses, provide customer support, and contribute to routine reporting and process improvements. ## Responsibilities - Fulfill software requests by reviewing and processing ServiceNow tickets, confirming required approvals, and completing requests within established service levels. - Provision software by assigning approved licenses, providing access or installation instructions, and coordinating with IT support when needed. - Reclaim unused licenses by reviewing usage reports, contacting users to confirm ongoing needs, and removing or reassigning licenses according to established procedures. - Maintain accurate records, including license assignments, subscription details, software inventory, and ticket documentation. - Support employee changes by provisioning, transferring, or removing software access for new hires, role changes, and departing employees. - Provide customer support for questions about software availability, request status, and access issues, escalating complex matters to the appropriate team. - Support routine software asset management activities, including license reconciliations, renewal preparation, software catalog updates, and basic usage and allocation reporting. - Follow established controls to ensure requests meet approval, licensing, and software governance requirements, and escalate exceptions. ## Requirements - Strong organizational skills and attention to detail. - Clear written and verbal communication skills and a customer service mindset. - Ability to follow documented procedures, manage competing priorities, and handle routine requests independently after training. - Basic proficiency with Microsoft Excel, Outlook, and Teams. - Interest in learning software licensing, provisioning, and IT service management. - Based in the United States within the Central or Eastern time zone. - Prior software asset management experience is not required. Relevant education, internships, customer service, administrative, or IT support experience will be considered. - Familiarity with ServiceNow or another ticketing system. ## Work in a Way That Works for You We promote a healthy work/life balance across the organisation and offer numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals. ## Working Pattern Working flexible hours, flexing the times when you work in the day to help you fit everything in and work when you are the most productive. ## About the Business LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.