Spa Concierge Guest Experience & Sales Associate Part Time
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Apply to Spa Concierge Guest Experience & Sales Associate Part Time at Hand & Stone - LexingtonJob details
- Location
- Lexington, Kentucky
- Work type
- Onsite
- Compensation
- $35,360 - $37,440/yr
- Posted
- 1 week ago
- Apply on
- handandstonelexington.careerplug.com
About this role
Spa Concierge / Guest Experience & Sales Associate — Part-Time
Our Spa Concierge team is more than the first and last point of contact for our guests—they are the heart of the guest experience. We are looking for an outgoing, polished, service-driven professional who loves connecting with people, creating personalized experiences, and confidently recommending solutions that help guests get the most from their time with us.
Our goal is simple: every guest should feel this is the best hour of their month.
This is a highly interactive, customer-service and sales-focused position. You’ll build relationships with guests, learn their preferences and wellness goals, anticipate their needs, and help tailor each visit through thoughtful service recommendations, enhancements, products, and membership options.
- Create a warm, elevated, concierge-style experience from the moment a guest calls through the moment they leave after an appointment
- Build genuine relationships with guests and personalize interactions based on their preferences, needs, and previous experiences
- Anticipate guest needs and look for thoughtful opportunities to make each visit exceptional
- Educate guests on massage, facial, enhancement, skincare, retail, and membership options
- Confidently recommend and sell services, enhancements, memberships, gift cards, and retail products based on each guest's individual needs
- Manage the guest journey, including reservations, check-in, check-out, rebooking, and follow-up
- Help guests create ongoing wellness and skincare routines rather than viewing each appointment as a one-time service
- Recognize opportunities to improve guest satisfaction, retention, and loyalty
- Resolve guest concerns with professionalism, empathy, and a solution-focused mindset
- Communicate closely with massage therapists, estheticians, and leadership to create a seamless guest experience
- Maintain an organized, polished, welcoming spa environment
- Contribute to individual and team sales, membership, rebooking, and retention goals
- Naturally warm, engaging, and comfortable starting conversations
- Passionate about delivering exceptional customer service
- Confident in sales and comfortable making personalized recommendations
- Able to listen closely and identify what a guest needs—even when they don't know exactly what to ask for
- Detail-oriented and able to remember the little things that make an experience feel personal
- Professional, polished, dependable, and discreet
- Comfortable balancing hospitality, sales, phones, scheduling, and multiple guest needs at once
- Motivated by goals and excited to contribute to a high-performing team
- Able to turn a first-time visitor into a loyal, long-term guest
- Available to work a flexible schedule, including evenings and weekends
Our strongest Spa Concierges know their guests, understand their goals, make thoughtful recommendations, confidently ask for the sale, and consistently find ways to make the experience feel more personal.
At Hand and Stone, Opportunity Knocks.
Over 500 locations open across the U.S.
We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.
Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.