Specialist-Registration I

Registration Specialist I 

Location: IU Health West Hospital – OB/GYN Department 
Schedule: Monday–Friday, 8:30 AM–5:00 PM 

Position Overview 

The Registration Specialist I plays a key role in supporting a positive patient experience by facilitating smooth and efficient patient flow throughout the OB/GYN department. This role is responsible for patient check-in and check-out, scheduling, pre-registration, and ensuring accurate demographic, financial, and insurance information is collected and entered into the system. The ideal candidate is dedicated, dependable, patient-focused, and thrives in a lighthearted, team-oriented environment. 

Onboarding & Growth 

• Training: New hires will receive structured orientation with a Team Lead for approximately 6 weeks, followed by reverse shadowing. 

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• Development Benchmarks:  

• 3 months: Working independently 

• 6 months: Fully comfortable in the role 

• 12 months: Positioned for growth into a Registration Specialist II role 

Key Responsibilities 

• Facilitate patient flow from point of entry to destination in a timely, accurate, and professional manner 

• Register patients by accurately collecting and entering demographic, financial, and insurance information 

• Check patients in and out, ensuring a positive and welcoming experience 

• Schedule appointments and complete pre-registration activities 

• Interview patients to obtain appropriate medical and insurance information 

• Explain hospital and departmental charges, policies, and procedures 

• Validate and enter charges into appropriate systems and collect payments as required 

• Answer incoming calls and appropriately direct patients and visitors 

• Support optimal clinical outcomes and maximum reimbursement through accurate documentation 

Skills for Success 

• Dedicated and dependable with a strong patient-first mentality 

• Responsible with a commitment to good attendance and reliability 

• Comfortable working in a fast-paced healthcare environment 

• Strong attention to detail and customer service focus 

• Ability to work collaboratively in a lighthearted, team-focused culture 

Required Qualifications 

• High School Diploma or GED required 

Preferred Qualifications 

• Relevant experience in a healthcare setting 

• Ability to learn and retain medical coding concepts (ICD-10 and CPT preferred) 

• Understanding of insurance information and verification processes 

• Knowledge of medical terminology and clinical practices 

• Basic proficiency in Microsoft Office (Word, PowerPoint, Excel)