Specialty Pharmacy Technician

%3Cp%3E%3Cstrong%3EWHY UT SOUTHWESTERN?%3C/strong%3E%3Cbr%3EWith over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to %3Ca href=%22https://www.utsouthwestern.edu/newsroom/articles/year-2022/july-us-news-best-hospital.html%22 target=%22_blank%22%3EU.S. News %26amp; World Report%3C/a%3E, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you%27ll discover a culture of teamwork, professionalism, and a rewarding career!%26nbsp;%3Cbr%3E%3Cbr%3E%3Cstrong%3EJOB SUMMARY%3C/strong%3E%3Cbr%3EAre you a certified pharmacy technician with retail or specialty experience ready to take the next step in your career? %26nbsp;Join UT Southwestern Specialty Pharmacy at 2929 N Stemmons Freeway in Dallas. %26nbsp;Here you%27ll play a key role in supporting patients with complex therapies by assisting with prescription processing and fulfillment, coordinating prior authorizations and copay assistance, managing specialty medication inventory and ensuring timely, accurate medication delivery or pick up. %26nbsp;You%27ll get to engage with patients and thrive in a high performing environment where your skills make a difference. %26nbsp;Works under supervision. The Pharmacy Technician is responsible for filling prescriptions, packing, and shipping of products and all other job related services performed in the pharmacy. The Pharmacy technician is also responsible for prior authorizations and timely refill calls to patients.%26nbsp;%3Cbr%3E%3Cbr%3E%3Cstrong%3EBENEFITS%3C/strong%3E%3Cbr%3EUT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:%3C/p%3E%3Cul%3E%3Cli%3EPPO medical plan, available day one at no cost for full-time employee-only coverage%3C/li%3E%3Cli%3E100% coverage for preventive healthcare-no copay%3C/li%3E%3Cli%3EPaid Time Off, available day one%3C/li%3E%3Cli%3ERetirement Programs through the Teacher Retirement System of Texas (TRS)%3C/li%3E%3Cli%3EPaid Parental Leave Benefit%3C/li%3E%3Cli%3EWellness programs%3C/li%3E%3Cli%3ETuition Reimbursement%3C/li%3E%3Cli%3EPublic Service Loan Forgiveness (PSLF) Qualified Employer%3C/li%3E%3Cli%3E%3Ca href=%22http://jobs.utsouthwestern.edu/benefits/#top%22 target=%22_blank%22%3ELearn more about these and other UTSW employee benefits!%3C/a%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cbr%3E%3Cbr%3E%3Cstrong%3EEXPERIENCE AND EDUCATION%3C/strong%3E%3Cbr%3E%3Cbr%3E%3Cstrong%3ERequired%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cstrong%3EEducation%3C/strong%3E%3Cbr%3EHigh School Diploma or equivalent%26nbsp;%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cul%3E%3Cli%3E%3Cstrong%3EExperience%3C/strong%3E%3Cbr%3E1 year of experience as retail pharmacy technician or equivalent is required%26nbsp;%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cul%3E%3Cli%3E%3Cstrong%3ELicenses and Certifications%3C/strong%3E%3Cbr%3E(PHARM INT) PHARMACY INTERN Registration with Texas State Board of Pharmacy (TSBP) as a Registered Technician or Pharmacist Intern and%26nbsp;%3Cbr%3E(BLS) BASIC LIFE SUPPORT Certification with course accredited by the American Heart Association (AHA) or American Red Cross (ARC).%26nbsp;%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cp%3E%3Cstrong%3EPreferred%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cstrong%3EExperience%3C/strong%3E%3Cbr%3E1 year specialty pharmacy experience%26nbsp;%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cul%3E%3Cli%3E%3Cstrong%3ELicenses and Certifications%3C/strong%3E%3Cbr%3E(PTCB-CPHT) CERTIFIED PHARMACY TECHNICIAN National certification with Pharmacy Technician Certification Board (PTCB)%26nbsp;%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cp%3E%3Cbr%3E%3Cstrong%3EJOB DUTIES%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli%3EAssists the Pharmacist in reviewing, processing, preparing, filling, labeling and dispensing of medications and supplies as allowable by law.%3C/li%3E%3Cli%3EAnswers telephones responding to questions or requests.%3C/li%3E%3Cli%3EEnsures necessary communications are provided to the customer, such as instructions, side effects and medication descriptions.%3C/li%3E%3Cli%3EArranges customer consultations with Pharmacist, when requested.%3C/li%3E%3Cli%3ECleans equipment, and maintains all required temperature logs as per corporate Policy and Procedures.%3C/li%3E%3Cli%3EWhile completing fulfillment functions, checks medication and administration supply inventory for out-of-date products, removes products from inventory and works with the appropriate resource to record out-of-date products.%3C/li%3E%3Cli%3EProcesses incoming orders to determine that items ordered were shipped and that items shipped are the same as items invoiced to the Pharmacy.%3C/li%3E%3Cli%3EChecks items for appropriate %27shelf life%27 remaining before expiration.%3C/li%3E%3Cli%3EAffixes price stickers to the items ordered and places on stock shelves or in refrigerator, when required.%3C/li%3E%3Cli%3EAssists with full inventory and cycle counts.%3C/li%3E%3Cli%3EAssists with putting away newly received inventory in the appropriate location in the pharmacy.%3C/li%3E%3Cli%3EPerforms related duties as assigned or requested.%3C/li%3E%3Cli%3ELoads the appropriate insurance plan to the patient%27s profile for adjudication, runs test claims and makes the necessary outreach to the Health Plan (HP) and/or Pharmacy Benefit Manager (PBM) to resolve rejected claims and/or contact patients and/or prescribers to collect additional information or data needed for a successful claim submission (i.e. patient demographics, new insurance information).%3C/li%3E%3Cli%3EAssist nurses with the prior-authorization process by completing Cover My Meds.%3C/li%3E%3Cli%3EPlaces outbound calls to patients or physicians%27 offices to obtain additional information needed to process the script or to notify of delay in processing script.%3C/li%3E%3Cli%3EAssists in obtaining new prescriptions if a plan considers selected products appropriate based on patient need.%3C/li%3E%3Cli%3ERecords and processes orders and/or inquiries received by fax, mail, telephone, and/or through patient direct contact.%3C/li%3E%3Cli%3EProvides timely response to patients%27 inquiries by telephone and/or email, consistent with service and quality standards.%3C/li%3E%3Cli%3EReceives inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries.%3C/li%3E%3Cli%3ECoordinates patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient and payment information, notifying the pharmacist of issues or changes in the patient%27s condition.%3C/li%3E%3Cli%3EProvides correct information or directs the call to the appropriate team member or department while maintaining a high level of professionalism%3C/li%3E%3Cli%3EEnsures that good patients%27 relations are maintained, and patients%27 claims and complaints are resolved fairly and effectively.%3C/li%3E%3Cli%3EContacts the pharmacists to alert them of any changes in patient%27s condition, compliance issues due to patient not taking medication or side effects, or to transfer a patient directly to pharmacist for counseling.%3C/li%3E%3Cli%3EComplete all additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports.%3C/li%3E%3Cli%3EComplete other stages of the order process as assigned including but not limited to scanning prescriptions, Image Indexing, Pre-QA, Intake Prep and work issues.%3C/li%3E%3Cli%3EDocuments information received from calls and provides notification of any urgent orders, shipping related issues and any errors, complaints or compliments to the appropriate party or system.%3C/li%3E%3Cli%3EPerforms other duties as assigned.%3C/li%3E%3C/ul%3E%3Cp%3E%3Cstrong%3ESECURITY AND EEO STATEMENT%3C/strong%3E%3Cbr%3E%3Cbr%3E%3Cstrong%3ESecurity%3C/strong%3E%3Cbr%3EThis position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.%3Cbr%3E%3Cbr%3E%3Cstrong%3EEEO%3C/strong%3E%3Cbr%3EUT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.%3Cbr%3E%26nbsp;%3C/p%3E

Job Details
Primary Location: Texas-Dallas-5323 Harry Hines Blvd
Work Locations: 5323 Harry Hines Blvd, Dallas, 75390
Job: Allied Health
Organization: 869802 - UH Specialty Retail Pharmacy
Schedule: Full-time
Shift: Day Job
Employee Status: Regular
Job Type: Standard
Job Posting: Aug 28, 2026, 9:24:34 AM