Sr Desktop Support Technician

Sr Desktop Support Technician

ABOUT THE ROLE:

Client seeks qualified resource to be responsible for:

• Considerable knowledge of Microsoft Operating systems; Windows 11 or higher; Working knowledge of MS Office including Outlook and MS365.
• Considerable knowledge of pc hardware, peripherals & networks
• Considerable knowledge of Laptop Refresh
• Ability to use software tools (SCCM, Remote Desktop, Dameware etc) to remotely connect to workstations.
• Excellent troubleshooting skills
• Ability to perform software installations, configurations and troubleshooting hardware and software.
• Considerable knowledge of SCCM/SMS
• A strong working knowledge of computer systems, hardware, and software, including drivers and bios.
• Excellent problem-solving, analytical, and team-working skills.
• Excellent customer service, communication and interpersonal skills.
• An openness to learning new technologies. 

Skill Matrix:

• Strong working knowledge of computer systems, hardware, and software, including drivers and bios Required 4 Years
• Excellent problem-solving, analytical, and team-working skills Required 4 Years
• Excellent communication and interpersonal skills. Required 4 Years
• demonstrated ability to obtain feedback from customers to improve training methods. Required 4 Years
• Running reports and analyzing common complaints and problems. Required 4 Years
• An openness to learning new technologies. Required 4 Years

Benefits at IntelliBee

• Long-Term Stability: Join us on a multi-year opportunities with room to grow.
• Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
• Future Planning: Enroll in our 401(k) program and invest in your financial security.
• GC Assistance: We support immediate Green Card processing, if required.