Sr. Food Service Worker

%  

of time 

Essential Function (Yes/No) 

Key Responsibilities 

20 

YES 

Customer Service 

• Smile, greets, and offers assistance to patients, customers, and staff.  

• Knows the menu being served.  

• Understands and provides accurate information to inquiries.  

• Ensures a professional and gracious environment.  

• Effectively communicates with a wide variety of individuals inside and outside the Medical Center.  

20 

YES 

General Safety and Sanitation 

• Follows proper hand washing procedures and glove use while handing ready to eat food and performing other duties.  

• Prevents cross contamination of foods while assembling and serving food.  

• Takes order and serves food using portion control and presentation standards. 

• Uses correct equipment and procedures to maintain service temperature of foods.  

• Uses correct equipment and procedures to perform sanitation duties. 

• Proper use of ppe when working with chemicals per manufacturer instruction.  

• Labels and dates food items following FIFO procedures. 

• Clean and sanitizes work surfaces, work areas, and equipment. 

• Clean, organize, and restocks food and dishware items in food racks, service stations, refrigerators, display cases, serving line, and storage areas in a timely manner.  

• Assists in dishroom and potroom as needed.  

• Sorts trash, recycling, and compost accurately.  

• Performs required documentation for duties assigned.  

• Utilizes all necessary IT applications to perform job duties.  

• Adheres to safety guidelines.  

55 

YES 

Retail Food Service and Barista 

• Takes orders from customers in a timely and accurate manner.  

• Prepare coffee and espresso beverages orders following standards.  

• Assemble, serve, and replenishes food and supplies to customers following serving standards.  

• Rings up customers accurately and performs cashier duties following UCSF cash and credit handling standards.  

• Responsible for accurate money counts - change fund, deposits, and all transactions. 

• Maintains servery and seating areas following cleanliness standards.  

Patient Food Service 

• Accurately assembles trays for patients per tray tickets following standards. 

• Maintains efficiency and timeliness of tray assembly standards. 

• Set up trayline stations, brew coffee, prepare beverages, prepare patient nourishments, assemble and replenish food for tray assembly following standards.  

• Checks patient trays for accuracy and presentation in presence of TIM Clerk. 

• Loads trays on the meal carts and utilizes TUGS and dumbwaiter systems to dispatch the trays in presence of TIM clerk. 

• Delivers and picks up trays and formulas for patient and guest meals from their rooms per sequencing and dispatch from TIM Clerk.   

• Follows tray delivery standards including two patient identifier confirmation.  

• Maintains efficiency and timeliness of tray delivery standard of 45 minutes and scans trays accordingly.  

• Maintains pantry and family lounge stock and sanitation. 

• Passes menus to patients and assists patients with meal ordering, referring to DTRs as needed. 

• Follows appropriate isolation precaution and insulin patient procedures. 

• Collects credit card payment from guests following UCSF credit handling standards.  

5 

YES 

Other Functions and Responsibilities 

• Performs other related Senior Food Service Worker duties as instructed by supervisor, may be reassigned to other work areas within Nutrition & Food Services as operational needs dictate.  

• Participates in training new employees and Dietetic Interns for shift duties as assigned.  

• Reports fires or other safety hazards, respond to emergencies following procedures as in the case of fires, disasters, or floods.  

• Completes required online and in person training.  

• Reports malfunctioning equipment or repairs needed to supervisor. 

• Follows down time procedures when IT applications are down.  

100%