Sr. Manager, Vendor Relationships

Due to growth, we are adding a Sr. Manager, Vendor Relationships to our team.

The Sr. Manager, Vendor Relationships will lead the development, execution, and continuous improvement of enterprise sourcing, procurement, and vendor management capabilities. This role represents a significant opportunity to establish and oversee a highly visible, strategic function with a direct impact on financial performance, operational execution, and enterprise transformation. The Sr. Manager will be responsible for elevating how vendor sourcing and performance are managed across the organization by developing data-based vendor sourcing plan, leading 3rd party procurement effort, driving measurable financial outcomes, improving delivery of vendor-led/related initiatives or capabilities, and ensuring vendor partnerships consistently deliver value.

Is this you? Find out more below!

How do I make an impact on my team? 

• Partner with Procurement to design and implement a standardized enterprise framework for evaluating, onboarding, managing, and optimizing vendor relationships.
• Establish consistent processes, governance, and performance expectations across all major vendor engagements.
• Ensure vendor management practices scale effectively as the organization grows and transforms.
• Support the development of vendor contracts that include clearly defined SLAs, performance guarantees, and accountability mechanisms.
• Provide guidance and oversight to ensure contractual terms align with business objectives and drive measurable value.
• Maintain a critical, enterprise-wide perspective on how performance standards are defined, monitored, and enforced.
• Build and lead a team that will support the enterprise wide vendor relationship management function, or where applicable, the specific entity this leader directly supports.
• Build and maintain a centralized, self-service vendor management “landing point” that includes standard processes, templates and playbooks, onboarding checklists, performance review tools, and issue escalation and remediation guidance.
• Provide hands-on consultative support to business owners in high-risk vendor relationships, underperforming vendors, complex onboarding scenarios, and other situations where experience or capability gaps exist..
• Lead the creation and ongoing management of enterprise dashboards that provide visibility into vendor performance, contractual compliance, financial impact, risk indicators and budget.
• Partner with the Strategic Transformation Office to define short- and long-term vendor strategies tied to capital initiatives and major technology and operational investments.
• Establish and manage a formal cadence of vendor performance reviews with business and technology owners.
• Foster a culture of accountability, collaboration, and continuous improvement, enabling the team to deliver innovative, high-quality solutions that support business needs.
• Lead and inspire high-performing teams by providing strategic direction, aligning talent and resources with organizational goals to drive operational excellence, foster cross-functional collaboration, and promote a culture of continuous improvement across key business initiatives.
• Other duties as assigned.

What our team expects from you?

• Bachelor's degree in business, supply chain, operations, finance, or a related area, or equivalent work experience, required.
• 7+ years of experience managing third-party vendor partners or suppliers in a corporate or consulting capacity required (preferably within a vendor services/BPO organization or internal vendor management functions).
• 5+ years of progressive leadership experience, which may include leading individual contributors or teams, or equivalent leadership experience such as coaching, mentoring, or leading complex initiatives or projects, required.
• 3+ years of leading business owners through vendor contracting required.
• Experience with procurement, contract negotiations, and contract management required.
• Experience using business and data analytics to inform and support data-driven business decisions required.
• Experience with vendor auditing and findings as well as resolution process required.
• Healthcare industry experience preferred.
• Demonstrated ability to track and analyze vendor performance using data and dashboards.
• Demonstrated ability to support vendor governance and relationship management processes.
• Demonstrated ability to manage multiple vendors and priorities in a fast-paced environment.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

What can you expect from Lumicera?

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!

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