STAFF ANALYST (Administration)
Job details
- Location
- Houston, Texas
- Work type
- Onsite
- Compensation
- $78,468 - $81,067/yr
- Posted
- Oct 2, 2026
- Apply on
- governmentjobs.com
About this role
POSITION OVERVIEW
Applications accepted from: City of Houston employees only
Service Line/Section: Utility Billing/Business Support Services
Reporting Location: 4200 Leeland Street
Work Days & Hours: Monday - Friday, 8:30am - 5:30pm*
*Subject to Change
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS:
- Handle issues from medium to high complexity and sensitivity.
- Work directly with the Deputy Director’s escalation team to address customer concerns.
- Investigate, research, and make recommendations on how to resolve escalated customer issues.
- Handle highly confidential information.
- Recommend and negotiate solutions to address customer problems to enhance customer experience.
- Communicate directly with customers to explain the processes and resolve any additional concerns.
- Review workflows, interpret policies and make recommendations to increase response times.
- Develop solutions for continuous process improvement.
- Represent management at meetings to gather and/or disseminate information.
- Collaborate with departments, divisions, and internal teams to expedite operational needs for customer resolutions.
- Track and follow up with customers to ensure timely responses and resolutions.
WORKING CONDITIONS
A portion of these duties will involve the ability to be detailed, speak and write effectively; otherwise, regular office atmosphere with occasional periods of stooping, bending, and lifting up 20 pounds.
This is a Department of Houston Public Works position at the Tier III Level.
MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS
Requires a Bachelor's degree in Business Administration, Public Administration or a field directly related to the type of work being performed.
Graduate degrees related to the type of work to be performed may substitute for the experience requirement on a year-for-year basis.
EXPERIENCE REQUIREMENTS
Three (3) years of professional administrative, financial or analytical experience related to the type of work being performed are required.
Professional experience related to the type of work to be performed may substitute for the education requirement on a year-for-year basis.
LICENSE REQUIREMENTS
None
PREFERENCES
Preference will be given to candidates who display well developed analytical, critical thinking and problem-solving skills. Ideal candidate will possess an understanding of financial and budgeting concepts and will be proficient in Microsoft Office Suite. Preferred candidate will also have a background in process improvement and project management.
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED None
However, the department may administer a skill assessment evaluation.
SAFETY IMPACT POSITION No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
Pay Grade 26
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6015.
If you need special services or accommodations, call 832.393-6015. (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
Benefits
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:
- Medical
- Dental
- Vision
- Wellness
- Supplemental Insurance
- Life insurance
- Long-term disability
- Retirement pension
- 457 deferred compensation plan
- Employee Assistance Program
- 10 days of vacation each year
- 13 city holidays, plus one floating holiday
- Compensable Sick Leave
- Personal Leave
- Flexible schedules
- Hybrid-Telework for eligible positions
- Professional development opportunities
- Transportation/parking plan
- Section 125 pretax deductions
- Dependent Care Reimbursement Plan
- Paid Prenatal, Parental and Infant Wellness Leaves
- Healthcare Flexible Spending Account
Supplemental Questions
- Less than High School Diploma/GED
- High School Diploma/GED
- Associate degree in Business Administration, Public Administration or a closely related field.
- Bachelor's degree in Business Administration, Public Administration or a closely related field.
- Master's degree or higher in Business Administration, Public Administration or a closely related field.
- Less than 1 year
- 1 - 2 years
- 3 - 4 years
- 5 - 6 years
- 7 years or more
- Yes
- No
- No Experience
- 1 - 3 years
- 4 - 7 years
- 8 years or more
- No experience
- 1 - 3 years
- 4 - 7 years
- 8 years or more
- BASIC MICROSOFT OFFICE SUITE: Create a new document, enter text, and save it; navigate in a document and perform a search; format cells, rows, and columns; modify a database and insert data from another; application; create title and bullet slides; work with text, drawn objects, and drawing tools.
- INTERMEDIATE MICROSOFT OFFICE SUITE: Create mail merges, sort and filter them; customize toolbars; run and record Macros; filter data and manage a filtered list; create and modify some Macro commands; create, modify, and format charts; create basic Macros to automate forms and data entry; customize the appearance and functionality of reports; use hyperlinks and perform data integration.
- ADVANCED MICROSOFT OFFICE SUITE: Manage Macro commands, create dialogue boxes, and understand the notions of Visual Basic application programming; use advanced functions (Names, VLOOKUP, IF, IS); work with Pivot Tables; manage Macro commands: concepts, planning, operations, execution, modification, interruption; use Visual Basic to create a public function or event procedures, or add general procedures in a form module; plan and examine an application, develop a distributed application design.
- None of the above
- Basic Microsoft Excel: Open files and use page setup, enter, correct, and save data, use the menu commands, format cells, rows, and columns, understand navigation and movement techniques, use simple arithmetic functions in the formulas, access help, modify a database and insert data from another application, print worksheets and workbooks.
- Intermediate Microsoft Excel: Create, modify, and format charts, use graphic objects to enhance worksheets and charts, filter data and manage a filtered list, perform multiple-level sorting, use sorting options, and design considerations, use mathematical, logical, statistical, and financial functions, group and dissociate data and perform interactive analysis, create and modify some Macro commands.
- Advance Microsoft Excel: Customize the work area, use advanced functions (Names, VLOOKUP, IF, IS), work with Pivot Tables, use spreadsheet Web components, manage Macro commands: concepts, planning, operations, execution, modification, interruption, use personalized toolbars, perform some programming in VBA.
- None of the Above
- Yes
- No
Required Question
Agency Information
EmployerCity of HoustonAddress 901 Bagby StHouston, Texas, 77002 Website https://www.houstontx.gov/