Strategic Operations Supervisor, Program Management (HCA/MAD #70098)

$40.28 - $64.45 Hourly

$83,790 - $134,063 Annually

This position is a Pay Band C11

Interviews are anticipated to be conducted within two weeks of closing date.

This job posting may be used to fill multiple vacancies.

The Health Care Authority (HCA) participates in E-Verify and will verify employment eligibility upon hire.

Our Vision

• Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission

• We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Our Goals

• Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
• Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
• Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
• Build the best team in state government by supporting employees continuous growth and wellness.

The Strategic Operations Supervisor, Program Management will:

• Oversee critical projects and planning that advance the mission of the program;
• Set strategic direction for the division, encompass the work of each bureau, monitor results and reports to stakeholders and Health Care Authority (HCA) Office of the Secretary (OOS) leadership;
• Facilitate federally mandated stakeholder meetings, lead internal meetings ensuring effective use of time and achievement of strategic goals;
• Consult and collaborate with federal agencies, other state agencies, professional and clinical staff, stakeholders, and the general public to meet strategic goals.

The Strategic Operations Supervisor, Program Management is responsible for:

• Representing the Medicaid Director at high level planning and strategy meetings;
• Supervising minimum of two (2) manager level positions;
• Developing division goals. strategic priorities and determining critical timelines in order to meet deliverables;
• Analyzing issues, anticipating challenges with proactive solutions and providing recommendations to leadership;
• Overseeing programs and projects as necessary;
• Other duties as assigned.

• Medical Assistance Division (MAD) internal staff;
• Health Care Authority (HCA);
• State of New Mexico;
• Stakeholders in other state agencies;
• Managed Care Organizations (MCO), providers, and members.

The Ideal Candidate has:

• A demonstrated interest and significant experience in public health, Medicaid or health policy, and business and human resource leadership;
• Project management theory and practice experience;
• Experience proficiently working with software tools including MS Office suite and Monday.com;
• Exemplary written and verbal skills;
• Public speaking and public persuasion experience with a demonstrated ability to engage stakeholders;
• Ability to compile complex information and distill it to be understandable to general populations;
• Knowledge of Code of Federal Regulation (CFR), New Mexico Statutes Annotated (NMSA), New Mexico Administrative Code (NMAC), and Health Insurance Portability and Accountability Act (HIPAA).

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Agency Contact Information: Jolene Jaffa, (505) 690-9920. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.