Strategy & Operations Analyst

Charlie Health is a rapidly growing organization focused on connecting individuals to life-saving behavioral health treatment. The Strategy & Operations Analyst will drive national expansion by managing territory design, hiring strategy, and account assignments, while supporting broader growth strategy initiatives across the Outreach organization.

What you'll do:

• Own territory mapping and book building for the Outreach team, ensuring rep coverage is structured thoughtfully and deployed effectively
• Partner with Outreach leadership and Talent Acquisition to support workforce planning decisions, including where to hire, when to open roles, and how to align coverage with growth priorities
• Support account assignment, regional reshuffling, and rep coverage changes as the organization evolves
• Build and maintain analyses and planning tools related to TAM, hiring strategy, Community Engagement (inside sales) planning, capacity planning, and market expansion
• Help improve territory mapping, workforce planning, and book-building processes through scalable operational enhancements
• Support execution of key Outreach workflow changes by partnering on rollout coordination, planning support, and process documentation
• Conduct analyses of key business metrics and performance indicators to support data-driven decision-making
• Prepare and present findings, recommendations, and updates to Growth Strategy leadership and stakeholders

What they're looking for:

• Bachelor's degree
• 0–3+ years of full-time work experience
• Exceptional communication, interpersonal, listening, and relationship-building skills
• Microsoft Office proficiency—Word, PowerPoint, Excel
• Resourceful with a natural ability to problem solve
• Proactive self-starter and natural multitasker
• Meticulous attention to detail
• Highly analytical, with an ability to construct research and data-driven recommendations
• Located within a 45-minute commute of New York City and able to work 4 days per week in our NYC office
• Relevant internship experience in a start-up, consulting, or investment banking setting strongly preferred
• Experience with SQL and/or Tableau is a plus

Benefits:

• Comprehensive benefits