Strategy & Operations Analyst

NinjaHoldings is hiring a Strategy & Operations Analyst to support business growth through data-driven analysis and operational improvement. The role analyzes business and operational performance, develops recommendations, builds reporting and dashboards, and partners with cross-functional teams to improve efficiency, customer experience, and business outcomes.

What you'll do:

• Write and execute SQL queries to extract, transform, and analyze data from multiple sources to answer complex business questions
• Conduct thorough exploratory data analysis to identify trends, patterns, anomalies, root causes, and opportunities to improve business performance
• Develop data-driven recommendations to improve operational efficiency, customer experience, product performance, and business outcomes
• Build and maintain reporting, dashboards, and performance metrics to monitor key business objectives and identify areas requiring further investigation
• Analyze business performance across customer acquisition, engagement, conversion, servicing, and other operational areas to uncover opportunities for growth and improvement
• Translate analytical findings into clear insights, recommendations, and presentations for business stakeholders
• Monitor results following process changes or product launches, assess performance against expectations, and identify opportunities for continued improvement
• Ensure analytical outputs are accurate, well-documented, and reproducible, with appropriate validation of data quality and assumptions

What they're looking for:

• 1+ year of experience in data analytics, business analysis, strategy and operations, management consulting, or a highly analytical role in a fast-paced environment
• Strong SQL skills, including the ability to independently write complex queries
• Strong attention to detail, with a commitment to data accuracy, validation, and analytical rigor
• Demonstrated ability to perform thorough exploratory data analysis, investigate root causes, validate hypotheses, and derive actionable insights from large datasets
• Strong analytical and quantitative problem-solving skills, with the ability to structure ambiguous business questions and determine the appropriate data and methodology to answer them
• Ability to communicate complex analytical findings clearly and translate data into practical business recommendations
• Ability to work independently, manage multiple analyses, and collaborate effectively with cross-functional teams
• Prior fintech, payments, lending, or financial services experience is preferred

Benefits:

• Flexible Paid Time Off
• Health Benefits with generous medical, dental and vision insurance plans
• 401(k) with matching contribution
• Paid Family Leave
• Annual Wellness & WFH Subsidies
• Employee Referral Program
• Remote first culture with convenient downtown office in the heart of the city