Student Coordinator II

Application: Students cannot apply for this job online.

Job Description

Visitor Services Coordinator

Reports to: Director for Operations & Finance

The Visitor Services Coordinator plays a vital role in the daily operations of the museum,
ensuring a high-quality visitor experience and the smooth execution of public programs. This
position supports day-to-day staffing coordination, visitor engagement, and operational
logistics to ensure that museum programs, galleries, and public spaces are staffed and
operating as scheduled.

This role is essential to maintaining consistent museum operations, supporting staff, and
ensuring visitors have a welcoming, engaging, and educational experience.

Key Responsibilities

Operations & Staffing Coordination

• Ensure daily staffing schedules for front-of-house, education programs, and visitor services are in place
• Serve as a central point of contact for daily operational needs and staffing adjustments - work with program managers with staffing challenges
• Assist with opening and closing procedures as needed
• Troubleshoot day-to-day operational challenges

Visitor Experience & Engagement

• Help ensure a positive, welcoming, and engaging experience for all visitors
• Provide support in museum galleries and public spaces during busy periods 
• Assist with visitor wayfinding, program information, and general museum information
• Respond to visitor concerns and elevate issues when necessary

Program & Event Support

• Ensure public programs, school visits, and events are staffed and prepared to run as scheduled (part of daily activity)
• Coordinate with education, exhibits, administration, and daily staff
• Assist with program logistics including set up of technology

Communication & Coordination

• Communicate daily staffing plans and changes to relevant staff
• Maintain scheduling documents and daily operations reports
• Serve as liaison between departments to ensure smooth daily operations
• Work with security for relevant operations
• Report any scheduling and staffing issues and/or unusual activity (tech issues, information for next day) (internal communication spreadsheet)
• Escalate any program needs or unresolved staffing issues to appropriate program managers

Physical Requirements

• Ability to move throughout museum buildings and galleries for extended periods
• Ability to lift and move program materials and light equipment (up to 25 lbs)
• Ability to work in a fast-paced, public-facing environment

Applicants should submit a cover letter and resume with their application to  [email protected]

Job Requirements

Qualifications

• Experience in museums, visitor services, education programs, event coordination, or
• operations preferred
• Strong organizational and problem-solving skills
• Ability to manage schedules and respond to changing needs
• Excellent interpersonal and communication skills
• Ability to work independently and collaboratively
• Comfortable working in a public-facing environment
• Flexibility to work evenings or weekends as needed

Educational Value

Skills & Competencies Gained

• Organization and logistics coordination
• Customer service and visitor engagement
• Scheduling and staffing coordination
• Communication and teamwork
• Problem-solving and adaptability
• Attention to detail and reliability