HCLTech
Subject Matter Expert (Support&Ops) (165030)
24,092applications sent for our users this week
This job. More like it. We find them and apply for you.
ApplyBolt finds jobs that match you, tailors your resume to each role, and submits applications on company sites. All handled for you.
We tailor your resume to this role and apply for you in seconds.
Apply to Subject Matter Expert (Support&Ops) (165030) at HCLTechJob details
- Work type
- Onsite
- Posted
- yesterday
- Apply on
- career55.sapsf.eu
About this role
Requisition ID 165030 - Posted
Job Summary
To ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA and quality norms and ensure positive customer satisfaction.
Key Responsibilities
1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced
5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders
2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced
5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders
Skill Requirements
null
Other Requirements
null
Ready to apply to HCLTech?
ApplyBolt finds matching jobs, tailors your resume, and submits applications for you.