Summer Internship Program 2027 - Systems Operations Analyst Intern

Intercontinental Exchange is seeking a Systems Operations Analyst Intern to support its global systems operations team. The intern will assist with incident monitoring, operational reporting, and documentation, and lead an effort to test and refresh procedures.

What you'll do:

• Own a scoped procedure testing and refresh effort. You’ll validate existing runbooks against live systems, rewrite them so any shift can execute them without tribal knowledge, and present your results to Systems Operations leadership at the end of the program
• Assist with monitoring dashboards during business-hours shift coverage and help triage low-severity tickets under supervision
• Pull and organize data from ServiceNow to support operational reporting, including incident trends and deployment and change activity
• Contribute to automation and AI initiatives by testing workflows, documenting processes, and helping build smaller components
• Join incident bridge calls and team meetings across shifts and locations to learn how a global systems ops team runs a live exchange environment

What they're looking for:

• Currently enrolled in a Computer Science, Information Systems, Engineering, or related degree program, advancing to at least junior year, or a recent graduate
• Clear technical writing skills, with the ability to turn multi-step processes into accurate, easy-to-follow documentation
• Coursework or project experience with SQL, Python, or similar for working with data
• Solid Excel skills and comfort learning new tools (ServiceNow, Jira, Confluence, or similar)
• Strong attention to detail, curiosity, and the ability to stay composed in a fast-paced environment

Benefits:

• Hands-on work on impactful projects
• Practical career and professional development
• Weekly sessions led by industry leaders
• Opportunities to connect with fellow interns
• Opportunities to deepen your understanding of the financial services, technology, and mortgage industries