Supervisor, Family Assistance Program (HCA/ISD #10104037)

$27.37 - $41.06 Hourly

$56,931 - $85,396 Annually

This position is a Pay Band C7

This job posting may be used to fill multiple vacancies.

Interviews are anticipated to be conducted within two weeks of closing date.

The Health Care Authority (HCA) participates in E-Verify and will verify employment eligibility upon hire.

Our Vision

• Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission

• We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Our Goals

• Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
• Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
• Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
• Build the best team in state government by supporting employees' continuous growth and wellness.

The Family Assistance Program Supervisor will:

• Provide timely and appropriate customer services in determining client's eligibility;
• Provide effective leadership, problem resolution, and training to Income Support Division (ISD) staff in order to ensure that the office follows the County Plan of Operations in meeting performance goals of timeliness, accuracy, and customer service in accordance with federal and state standards and regulations as well as those outlined in the state and county corrective action plans and initiatives;
• Supervise a unit of Family Assistance Analysts (FAA) who are responsible for determining multiple Income Support Programs and providing employment assistance to a diverse population.

The Family Assistance Program Supervisor is responsible for:

• Advancing department/division goals for client self-sufficiency by promoting client placement and maintaining positive relationships with work contractor and other community entities;
• Developing employees by coaching and counseling employees using currently accepted management practices, the Health Care Authority (HCA) Code of Conduct and the County Plan of Operations.

• Income Support Division (ISD) Family Assistance Analysts (FAA).

The Ideal Candidate has experience:

• Independently managing a caseload;
• Interviewing clients and assessing income potential based on language and vocational skill, education level, training needs and employment history;
• Providing complex case management and problem resolutions;
• Providing consultation and training to co-workers.

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Agency Contact Information: Michelle Lucero, (505) 487-3642. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.