*Support Lead - Operation Excellence (OX) Special Projects - Seasonal

POSITION: Support Lead - Operational Excellence (OX) Special Projects - Seasonal
LOCATION: All-Sites
DEPARTMENT: Operations
SALARY GRADE: 7 - starting wage is $16.50/hr and may change based on merit, tenure and geographic location
REPORTS TO: Senior Leader, OX Special Projects

 

Why Join Operations Excellence? 

Operations Excellence (OX) Special Projects is focused on making the Care Center better, for our associates, our customers, and our business. 

We support projects that improve processes, evaluate new ideas, solve operational challenges, and help teams work more efficiently. Some days you’ll be researching issues, analyzing data, testing new processes, or documenting improvements. Other days you’ll be supporting larger initiatives that span multiple teams. 

This role is an opportunity for associates who are ready to expand their skills, contribute beyond their current responsibilities, and gain experience working on projects that improve how we operate. 

If you’re naturally curious, enjoy solving problems, and like learning new things, we’d love to hear from you. 

What You’ll Do 

Support Operational Improvement 

• Research operational challenges and help identify opportunities for improvement. 

• Analyze trends using operational data, reporting, and business feedback. 

• Assist with testing new processes, system enhancements, and operational changes. 

• Document processes, findings, and project outcomes. 

• Recommend practical improvements that simplify work and improve efficiency. 

Contribute to Projects 

• Complete project assignments accurately and on time. 

• Support multiple initiatives while adapting to changing business priorities. 

• Maintain project documentation, tracking, and reporting. 

• Assist with implementation activities for new processes and business initiatives. 

• Support ad hoc requests and special projects as assigned. 

Collaborate Across Teams 

• Work with teammates and business partners to accomplish project goals. 

• Share observations, ideas, and recommendations with OX leadership. 

• Provide guidance to associates supporting project work when appropriate. 

• Build positive working relationships through accountability, professionalism, and communication. 

Lead Through Ownership 

• Take responsibility for assigned work from start to finish. 

• Demonstrate sound judgment, attention to detail, and accountability. 

• Adapt quickly to changing priorities while maintaining quality. 

• Continue learning new tools, systems, and business processes. 

• Perform other duties as assigned. 

What We’re Looking For 

• Minimum six months of Williams-Sonoma Care Center experience. 

• Strong performance in your current role and a demonstrated willingness to take on additional responsibility. 

• Strong critical thinking and problem-solving skills. 

• Curiosity and a desire to understand how and why processes work. 

• Ability to manage multiple priorities in a fast-paced environment. 

• Strong written and verbal communication skills. 

• Proficiency in Microsoft Excel (Must complete Excel Assessment)

• Experience using Care Center systems and business applications, including CCUI, is preferred. 
   

What Success Looks Like 

Successful team members don’t wait to be told where improvements are needed. They ask questions, look for patterns, and enjoy learning how the business works. 

They take ownership of their work, collaborate well with others, and are comfortable working through unfamiliar challenges. They balance attention to detail with a willingness to learn, adapt, and contribute wherever they’re needed. 

Important Information 

• Seasonal, Full-Time, Non-Exempt position. 

• 40-hour work schedule. 

• Schedule to be determined. 

To Apply 

Interested candidates should complete an application through the internal job board. 

Applicants must meet or exceed performance expectations, have no progressive counseling beyond a verbal warning within the past six months, and meet the minimum experience requirements listed above. 

Questions? Contact the Recruiting Team at [email protected]. 

 

APPLICANTS MUST MEET ALL ESSENTIAL FUNCTIONS