Surgical Liaison

What You Will Do

• Must exhibit competency in working with patients of various age groups to demonstrate the mission, vision and values of UHCMC, as well as facilitate customer satisfaction through interactions with patients, guests, physicians and employees.
• Provide patient and hospital information to the community and other hospital personnel paying close attention the Health Insurance Portability and Accountability Act (HIPPA).
• Provide information via direct contact or by phone.
• Demonstrate knowledge and use of available resources and communication tools.
• Maintain awareness, organization, and control of reception desk and surrounding area.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

%3Cb%3EEducation%3C/b%3E%3C/br%3E%3Cul%3E%3Cli%3EHigh School Equivalent / GED (Required) %3C/li%3E%3C/ul%3E%3Cb%3EWork Experience%3C/b%3E%3C/br%3E%3Cul%3E%3Cli%3E1+ years experience in a patient care environment. (Required) and %3C/li%3E%3Cli%3E Physician’s office or clinical area (Preferred) and %3C/li%3E%3Cli%3E Clinical/secretarial experience (Required) and %3C/li%3E%3Cli%3E Medical terminology (Preferred) %3C/li%3E%3C/ul%3E%3Cb%3EKnowledge, Skills, %26amp; Abilities%3C/b%3E%3C/br%3E%3Cul%3E%3Cli%3E Ability to complete tasks with minimal supervision (Required proficiency) %3C/li%3E%3Cli%3E Good oral and written communication skill (Required proficiency) %3C/li%3E%3Cli%3E Ability to cope with stressful situations and adjust to varying workloads (Required proficiency) %3C/li%3E%3Cli%3E Proficient use of computers, copiers, fax machines 30 WPM (Required proficiency) %3C/li%3E%3Cli%3E Excellent customer service skills (Required proficiency) %3C/li%3E%3Cli%3E Reading and comprehension competency (Required proficiency) %3C/li%3E%3Cli%3E Ability to complete tasks with minimal supervision (Required proficiency) %3C/li%3E%3Cli%3E Good oral and written communication skills (Required proficiency) %3C/li%3E%3Cli%3E Ability to cope with stressful situations and adjust to varying workloads (Required proficiency) %3C/li%3E%3Cli%3E Telephone (Required proficiency) %3C/li%3E%3Cli%3E Intercom system (Required proficiency) %3C/li%3E%3Cli%3E Pager (Required proficiency) %3C/li%3E%3Cli%3E Computer terminal (Required proficiency) %3C/li%3E%3C/ul%3E%3Cb%3ELicenses and Certifications%3C/b%3E%3C/br%3E%3Cul%3E%3Cli%3E Holder of current Ohio Limited Practice Permit (Required) %3C/li%3E%3C/ul%3E%3Cb%3EPhysical Demands%3C/b%3E%3C/br%3E%3Cul%3E%3Cli%3EStanding Occasionally %3C/li%3E%3Cli%3EWalking Occasionally %3C/li%3E%3Cli%3ESitting Constantly %3C/li%3E%3Cli%3ELifting Rarely 20 lbs %3C/li%3E%3Cli%3ECarrying Rarely 20 lbs %3C/li%3E%3Cli%3EPushing Rarely 20 lbs %3C/li%3E%3Cli%3EPulling Rarely 20 lbs %3C/li%3E%3Cli%3EClimbing Rarely 20 lbs %3C/li%3E%3Cli%3EBalancing Rarely %3C/li%3E%3Cli%3EStooping Rarely %3C/li%3E%3Cli%3EKneeling Rarely %3C/li%3E%3Cli%3ECrouching Rarely %3C/li%3E%3Cli%3ECrawling Rarely %3C/li%3E%3Cli%3EReaching Rarely %3C/li%3E%3Cli%3EHandling Occasionally %3C/li%3E%3Cli%3EGrasping Occasionally %3C/li%3E%3Cli%3EFeeling Rarely %3C/li%3E%3Cli%3ETalking Constantly %3C/li%3E%3Cli%3EHearing Constantly %3C/li%3E%3Cli%3ERepetitive Motions Frequently %3C/li%3E%3Cli%3EEye/Hand/Foot Coordination Frequently %3C/li%3E%3C/ul%3E%3Cb%3ETravel Requirements%3C/b%3E%3C/br%3E%3Cul%3E%3Cli%3E10% %3C/li%3E%3C/ul%3E

Job Details
Primary Location: United States-Ohio-Cleveland
Work Locations: 11100 Euclid Avenue, Cleveland, 44106
Job: Administrative Support
Organization: Operative_Services_UHC
Schedule: Part-time
Employee Status: Regular
Shift: Weekends Only
Job Type: Standard
Job Level: Professional
Travel: No
Remote Work: No
Job Posting: Sep 1, 2026, 10:59:33 AM