Surveillance Agent (Harrah's Philadelphia)

Endorses the business objectives, ethics and values of Harrah’s Entertainment Inc.  Operates a closed-circuit television (CCTV)system to monitors casino activities and prepares reports and logs.  Presents evaluations of any observed illegal activity to the proper departments and makes necessary recommendations. Make recommendations and enforce state and federal regulations.  Adheres to all department, company and State regulations, policies and procedures. Performs additional duties as assigned.  Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors and FOCUS skills. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next.  Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness.  Creates an atmosphere of luck and celebrates customer wins.  Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests.  Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.  Promotes Caesars Rewards programs and Caesars Rewards registration and membership. Provides a warm farewell and thanks guests for visiting.  Promotes Harrah’s and always projects Harrah’s in a positive light to guests.  Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.  Adheres to all regulatory, company and department policies and procedures.

Responsibilities

Qualifications