Systems Analyst - Expert (Epic Ambulatory)

%3Cp class=%22MsoNormal%22%3E%3Cstrong%3EUPMC is seeking a Systems Analyst - Expert to join our Ambulatory Surgery team. This position will a be fully remote position. We are looking for an experienced analyst with an Epic Ambulatory certification or proficiency, with a strong background in ambulatory workflows, troubleshooting system issues, and partnering with operational and clinical stakeholders.%3C/strong%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cstrong%3EPurpose:%3C/strong%3E%3Cbr%3EUnder the general direction of the management team, the Systems Analyst - Expert requires a high degree of managerial and/or technical expertise in a designated area with experienced management and/or technical, analytical capabilities, ability to perform and manage all tasks required to providing services to meet client IT and business needs within budget and targeted deadlines. Serves as a mentor for other analysts.%3Cbr%3E%3Cbr%3E%3Cstrong%3EResponsibilities:%3C/strong%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3EDocumentation: Create detail-oriented documentation for new and complex processes. Responsible for quality and validity of documentation. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3ESecond and Third Level Support (Including Maintenance Activities): Independently triage and resolve Level 2 and Level 3 issues. Act as a mentor for all level staff in resolution of Level 2 and Level 3 issues. Manage complex support events. Conduct effective problem management activities.%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3EProject Management: Manage multiple complex projects independently. Facilitate full project management life cycle independently. Mentor less experienced team members on aspects of project management. Prioritize projects. Update all project management and time tracking tools accordingly.%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3ESDLC (System Development Life Cycle): Define how to use different System Development Life Cycles independently. Establish processes around SDLC%27s. Communicate processes to team.%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3EVendor Relationships: Interact with vendor (technical issues, project initiatives) independently as necessary. Act as a point person for issue escalation.%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3EReport Writing/Analysis: Write and analyze complex reports. Make modifications to complex reports. Mentor less experienced team members. Communicate with the business/act as a Business Analyst. Ensure data governance is involved when necessary.%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3EEnd User Training: Responsible for all training content. Manage onboarding programs for super users, as necessary. Facilitate training sessions as necessary. Provides continuing education for team members.%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3EProcess Improvement: Ownership over process improvement. Successfully implements processes. Recognize opportunity for process improvement. Makes expert recommendations on process improvement.%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3EData Confidentiality/Security: Maintain confidentiality of sensitive information at all times.%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3EData Quality: Maintain data quality at all times.%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3EApplication Upgrades and Implementations: Evaluates impact and coordinated efforts across multiple platforms. Identify new functionality and /or hardware requirements. Creates test plans. Responsible for review and validation of functionality. Report back any problems. Create and/or manage cutover plans including downtime, etc.%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3ESystem Integration: Responsible for coordination of tasks and resources related to system integration, validation of testing and implementation.%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3ECommunication: Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3EInteractions with Others: Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff. May be asked to lead people when working on specialized IT and/or systemwide projects.%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3ESelf-Development: Responsible for continuous self-study, trainings, partnering with management, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from management for development and effectively incorporates feedback into work and behaviors.%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E*Performs in accordance with system-wide competencies/behaviors.%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-language:AR-SA;mso-bidi-theme-font:minor-bidi;mso-fareast-font-family:Calibri;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3E*Performs other duties as assigned.%3C/span%3E%3C/span%3E%3C/p%3E

• Typically has 10+ years experience with modern technology and application support through education or practical experience. 
• 5+ years of experience supporting the Epic Phoenix application strongly preferred.
• Current Epic Phoenix certification or proficiency strongly preferred. 
• Highly driven and self-motivated to exceed expectations. 
• Ability to work independently and in a team-based environment. Effective in mentoring and leading less experienced team members. 
• Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function. 
• Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.
•  Additionally, this position may be required to maintain a standby status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the stand by period. The frequency varies based upon the number of colleagues in the rotation.

Licensure, Certifications, and Clearances: 

Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran

Job Details
Primary Location: USA-US--Work From Home
Other Locations: USA-PA-Pittsburgh
Work Locations: Work From Home
Business Unit: Corporate Information Technology
Schedule: Regular, Full-Time
Shift: Day Job
Union: No
Salary Range: 49.48, 80.47