Talent Operations Advisor I

The Talent Operations Advisor I is a critical role in helping future associates join the Acosta Group. Your focus is to create a seamless onboarding experience by providing exceptional high-volume support while applying superior associate-focus, communication and organizational skills. You will field questions that range in level of difficulty from candidates and internal partners, and this is where you thrive! You are a person that enjoys helping other people, resolving challenges and appreciates the variety that this opportunity brings. You have strong attention to detail, thrive in a fast-paced environment and you are laser focused on delivering a positive associate experience.  

• Serve as the first point-of-contact for future associates resolving their questions related to their outstanding onboarding journey tasks such as I-9, Background consent, required trainings, and access issues. Ensure a positive candidate experience, acting as the future associates guide through the process.  

• Use case management tool to record inquires and respond to inquiries within the defined Service Level Agreements (SLAs) 

• Assist Talent Acquisition team to review job profiles and open requisitions as needed   

• Partner with the Talent Acquisition team to ensure end to end process of redeployments of talent are successful  

• Seek guidance or escalate more complex and/or confidential inquires/requests to higher level functional support  

• Maintain confidentiality of department and associate information according to established practices  

• Meet and exceed metrics and Service Level Agreements (SLAs) where applicable  

• Perform other duties as required and/or assigned. 

• Associates degree in Human Resources, Business or related field or equivalent education and experience  

• Minimum 1+ year experience in a customer service or customer support role  

Minimum Qualifications-Knowledge, Skills and Abilities 

• An associate first mindset with dedication to internal customer service and company culture 

• Strong verbal and written communication skills; demonstrated ability to work effectively with peers, management, teammate and candidates 

• Strong organizational and time management skills  

• Strong attention to detail  

• Ability to manage expectations, process and multiple projects simultaneously