Tax Technician I

All applicants will be considered, however SROA/Surplus candidates will be given priority.

This is a re-advertisement of JC-510737. If you previously applied under JC-510737 you would need to re-apply under this new Job Control, JC-531767 in order to be considered.

The California Department of Tax and Fee Administration (CDTFA) is searching for talented individuals to join our team as a Tax Technician I. The Tax Technician I position is an entry-level position that gains the experience and skills that are sought after for many internal and external promotional opportunities. To learn more about us, please see the CDTFA Gateway to New Opportunities video. (https://youtu.be/D3a7w_igqDU)

With the direction and supervision of a Business Taxes Administrator, the successful candidate will be trained to provide technical assistance in a contact center environment. The Tax Technician I learns and performs the less difficult and complex technical tasks, such as:

• Responding to inquiries regarding business tax laws and regulations, CDTFA policies and procedures, and general business information received from CDTFA's toll-free number.
• Providing taxpayer assistance with registration, tax returns, tax payments, and guidance to available CDTFA resources.
• Accessing and reviewing confidential taxpayer information.
• Performing account maintenance duties, reviewing and processing various CDTFA forms and/or taxpayer correspondence, and contacting taxpayers by phone in order to obtain the most current contact information.
• Utilizing an effective approach in handling difficult situations over the phone.
• Performing other job-related duties as required.

This limited term position may be extended up to twenty-four (24) months if workload is extended or become permanent if workload becomes permanent.

The incumbent is eligible to receive additional compensation each month for public contact over the telephone per Pay Differential #186.

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Under Government Code 14200, this position may be eligible for partial telework for eligible candidates residing in California. All telework/hybrid schedules require staff to report to the office a minimum number of days per week. Schedules are subject to change.

Currently, per the California Budget Act of 2025, all California Department of Tax and Fee Administration salaries are subject to the provisions of the State of California’s Personal Leave Program.

This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin.

This is the link to the exam bulletin for the TAX TECHNICIAN I

Discover what makes CDTFA an employer of choice by exploring a video of our vibrant campus!

California not only needs you; it wants you as part of the growing workforce. The California Department of Tax and Fee Administration (CDTFA) makes life better for Californians by fairly and efficiently collecting the revenue that supports our essential public services, with CDTFA administered programs accounting for about twenty-three percent of all state revenue. Tax programs administered by the CDTFA are concentrated in two general areas – sales and use tax, and special taxes and fees. New employees, new ideas, and new creative perspectives are needed in all areas at CDTFA. CDTFA offers employees reliable income, stable benefits, work-life balance, paid holidays, advancement opportunities, and the personal fulfillment of knowing that your work is personally impacting the lives of others.

• This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.; for more information about E-Verify, please go to www.dhs.gov/e-verify
• Position requires employee to be fingerprinted and successfully pass a background investigation.
• Late phone coverage may be required.
• Mandatory overtime may be required.
• Working hours for this position could be as early as 7:30 a.m., and as late as 5:30 p.m.
• Punctual, reliable, consistent attendance.

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Who May Apply

How To Apply

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Other - A completed Supplemental Questionnaire (SQ) must be submitted with your STD. 678 in order to be considered for this position. Please see the Supplemental Questionnaire (SQ) section of this job posting for additional information.

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.