Taxpayer Compliance Officer I (Regulatory Compliance Officer I) Laredo, TX

GENERAL DESCRIPTION:

A Regulatory Compliance Officer I (RCO I) is responsible for ensuring compliance with state liquor laws and cigarette tax laws as applied to the importation of alcoholic beverages or cigarettes by persons for personal consumption. Performs entry-level tax enforcement, licensing and compliance work.

Work involves the assessment and collection of the liquor and cigarette taxes on personal importations of alcoholic beverages and cigarettes by persons.  Work involves the disallowance of alcoholic beverages imported which are in excess of State law, observing and interdicting all illicit alcoholic beverages which are being imported, and identifying all persons who are 21 or younger (minors) attempting to import alcoholic beverages or cigarettes or any intoxicated person who may be attempting to import an alcoholic beverage.   

Works under close supervision, with minimal latitude for the use of initiative and independent judgment.

% of Time

ESSENTIAL JOB FUNCTIONS (EJFs): 

70%

Collects direct, indirect state taxes, such as franchise taxes, sales and use taxes, alcoholic beverage taxes, and cigarette taxes.

• Ensures compliance with the Texas Alcoholic Beverage Code and Texas Tax General Annotated Code pertaining to importation of alcoholic beverages and cigarettes for personal use.
• Ensures petty cash fund is counted and balanced with $100.00 before every work shift.
• Logs on to the Alcohol Industry Management System (AIMS) with the employee’s user identifier, ensuring that the proper work location is entered into the system.
• Ensures the Point-of-Sale system is properly functioning and connected to the local Wi-Fi or to cellular data.
• Ensures the printer is functional, has paper and is electronically connected to the Point-of-Sale system.
• Ensures the credit card reader is properly charged and electronically connected to the Point-of-Sale system.
• Spends considerable time outside of the work booth observing and monitoring vehicular and pedestrian traffic to locate persons importing alcoholic beverages and cigarettes.
• Communicates with all customers in a professional and courteous manner and answers all questions asked to the RCO.
• Performs taxation of all alcoholic beverages/cigarettes imported using the agencies Point-of-Sale electronic system and issues a receipt of sale on each transaction of alcoholic beverage containers and/or cigarette packs as required by procedures.
  • Complieswith all Ports of Entry procedures related to cash and credit card transactions, asking all customers if they would like to pay by credit card.
  • Ensures the correct cash is collected and change issued to the customer, and all credit card transactions have processed correctly.
  • At the end of the shift, the RCO counts and verifies the petty cash fund.  Counts and verifies their daily deposit, enters the data into the POS cash register and closes the cash register.
  • Ensures proper handling of U.S. currency by preparing the deposit envelope and securing it in the designated safe.
  • Ensures the work booth is properly secured when they leave.

20%

Confiscates, disallows, and destroys alcoholic beverages and cigarettes according to the law and agency policies and procedures.

• Observes for and disallows alcoholic beverages more than the legal amounts, imported illicit products, and identifies minors attempting to import alcohol or intoxicated persons attempting to import.
• Completes and maintains electronic records in the Alcohol Industry Management System (AIMS) related to the disallowance.
• Completes all electronic transactions, forms, reports, in a timely manner and as required by policies and procedures.
• Ensures security and confidentiality of sensitive and protected information.

10%

Performs other related duties as assigned and responsible for the use, control, and storage of all State of Texas equipment issued to the employee.

•Provides exemplary customer service to each customer.

MINIMUM QUALIFICATIONS: 

Education: Graduation from a standard senior high school or equivalent. 

Experience: 

• Must be 21 years of age. 
• Must have bilingual speaking skills (English/Spanish)
• Experience in handling cash, sales, record keeping, accounting or exemplary customer service skills.

Preferred Qualifications:

• Thirty (30) semester hours of college credit may substitute for the experience in handling cash, sales, record keeping or accounting.

NOTE: Must be able to pass a criminal background check. 

KNOWLEDGE, SKILLS, AND ABILITIES: 

Knowledge

• ·Knowledge of compliance and collection processes; of accounting and tax administration procedures; and of Texas tax laws, rules, regulations, policies, and procedures.
• ·Knowledge of office practices, including the use of computers, point of sale electronic devices, blue tooth connected devices and connecting the devices to the internet and use of calculators.

Skills

• ·Skill in performing basic mathematical calculations involving U.S. currency. 

Abilities

• ·Responsible for providing exemplary customer service to each customer.
• ·Ability to read and understand laws, regulations, policies, and procedures to analyze tax situations; to detect tax violations.
• ·Ability to maintain, and protect confidential, sensitive, or secured information or goods.
• ·Ability to use sound judgment related to the proper handling of U.S. currency, counting, and reconciling currency and making deposits of currency.
• ·Ability to prepare daily reports utilizing a desktop computer or an electronic point-of-sale device and applicable software.  
• ·Ability to be dependable and show up to work when scheduled, on time and ready to work.
• ·Ability to work independently with little or no supervision.
• ·Ability to drive to and work at all assigned locations (outlying bridges from main port) as required by supervisor.

REGISTRATION, CERTIFICATION OR LICENSURE:

• Possess a valid Texas driver’s license, if applicable
• Additional certifications may be required to be registered, certified, or licensed in a specialty area.

PHYSICAL REQUIREMENTS AND/OR WORKING CONDITIONS:

• ·Long periods of standing, and or walking inside and outside of work area.
• ·Includes bending, reaching, and lifting/carrying a minimum of 30 pounds occasionally.  
• ·Standing or walking on concrete surfaces, stepping up and down from curbs.
• ·  Working in confined office space.
• ·  Working during adverse weather conditions, which include heat, cold, wind, and rainy conditions.
• ·  Working in environmental conditions which may include dusty conditions, exhaust from gasoline and diesel combustion engine emissions and other environmental situations out of TABC's control.
• ·  Ability to work shift work. Includes day shifts, evening shifts, and midnight shifts. 
• ·  Work involves working weekends and holidays. Work assignments are made using a weekly/monthly schedule.