Taxpayer Program Development Specialist (Department of Revenue Employees Only)
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Apply to Taxpayer Program Development Specialist (Department of Revenue Employees Only) at Commonwealth of PennsylvaniaJob details
- Location
- Dauphin County or Harrisburg or Pennsylvania
- Work type
- Hybrid
- Compensation
- $60,538 - $92,010/yr
- Clearance
- Other
- Posted
- 3 days ago
- Apply on
- governmentjobs.com
About this role
THE POSITION
Do you have the skills and experience to design, develop, update, and deliver tax technical, system, and department training and presentations? Advance your Department of Revenue career by taking on this Taxpayer Program Development Specialist position with our Customer Experience Center, Academy of Continuing Education Division. Your work will help internal staff and external partners learn, understand, and work effectively with our state’s tax programs, systems, and requirements. Apply now to create high quality training experiences with our team!
DESCRIPTION OF WORK
This position focuses on creating, delivering, and enhancing training for internal staff, other agencies, and public sector organizations about taxes, tax systems, and department programs. Work blends instruction, analysis, and responsive communication to ensure learners gain the skills and knowledge they need. As a Taxpayer Program Development Specialist, you will perform the following duties:
- Training Design: Develop and modify training programs and presentations that teach both basic and detailed information
- Knowledge Development: Stay current with tax laws, rules, polices, and department procedures as well as training methodologies and technology to inform design and delivery
- Content Delivery: Prepare for and conduct trainings and presentations in a variety of in-person and virtual formats for small to large audiences
- Session Management: Encourage effective discussion and dialogue, address and resolve issues that arise during training, and ensure all required paperwork is completed
- Results Evaluation: Analyze and monitor training program effectiveness through statistics, feedback, and assessments
- Impactful Updates: Apply the results of analyses to make changes that address any skill gaps and ensure comprehension and application of material
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment
- Work hours are 9:00 AM to 5:00 PM, Monday - Friday, with a 30-minute lunch.
- Telework: You may have the opportunity to work from home (telework) part-time, upon successful completion of a six-month, in-office training period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
Organization or Location Restrictions:
- This posting is restricted to Department of Revenue employees only.
QUALIFICATIONS
Minimum Experience and Training Requirements:
- Four (4) years of experience in reviewing tax documents and making taxpayer liability decisions including computing penalty and interests by approving refund requests, approving deferred payment plans, functioning as a lead worker for tax examiners, or preparing original correspondence advising on the status of a case or explaining the application of tax laws; or
- Any equivalent combination of experience and training which provides the applicant with the required knowledges, skills and abilities.
Additional Requirements:
- You must be able to perform essential job functions.
Legal Requirements:
- This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.
This position is subject to the provisions of a collective bargaining agreement or memorandum of understanding.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
Benefits
Learn more about our Total Rewards by watching this short video!
See the total value of your benefits package by exploring our benefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
Supplemental Questions
- 4 years or more
- 3 but less than 4 years
- 2 but less than 3 years
- 1 but less than 2 years
- Less than 1 year
- None
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.- 120 credits or more
- 90 but less than 120 credits
- 60 but less than 90 credits
- 30 but less than 60 credits
- Less than 30 credits
- None
Required Question
Agency Information
EmployerCommonwealth of PennsylvaniaAddress 613 North StreetHarrisburg, Pennsylvania, 17120 Website http://www.employment.pa.gov