TDCJ - Investigator II - Inmate Grievance

Applicants must submit both a résumé and a completed application to be considered. Both documents should include sufficient work history to assess qualifications.

For the most accurate and up-to-date information about your application, please log in to the CAPPS application portal regularly to monitor status changes or updates.

Job Duties:

The Unit Grievance Investigator (UGI) is responsible for administering the inmate grievance process at the unit level in accordance with agency policy, state and federal law, and established timelines.

The UGI serves as an impartial fact-finder who investigates inmate complaints, prepares accurate and thorough grievance responses, maintains confidential records, and ensure inmates have meaningful access to the grievance process.

The UGI plays a critical role in identifying operational deficiencies, resolving concerns at the lowest level possible, ensuring due process, and reducing litigation through fair, objective, and timely investigations. 

This position requires daily interaction with inmates, frequent communication with staff at all organizational levels, extended periods of computer work, reviewing sensitive and confidential information, and working under strict deadlines.

This position reports to the Regional Grievance Supervisor on a daily basis. 

Responsibilities:

Receive, review, and process all Step 1 inmate grievances and determine whether grievances meet criteria for processing.

Assign grievance numbers to each grievance through an automated database.

Prioritize emergency grievances to ensure immediate notification to unit officials.

Conduct complete, objective, and impartial investigations by interviewing staff  involved as well as inmates when necessary.

Reviewing inmate records i.e. medical records, classification records, disciplinary reports, use of force documentation, etc.

Collect written statements, gather support documentation, identify policy violations, and verify all facts before rendering findings.

Prepare professional investigative documentation including detailed investigative summaries, chronological case notes, supporting evidence, interview documentation, corrective action recommendations.

Manage multiple investigations simultaneously.

Ensure grievances are processed within established timeframes.

Maintain confidentiality throughout the grievance process.

You'd be a GOOD fit if:

Organized and meet deadlines.

Communicates well with others.

Works well independently and as part of a team.

Maintains confidentiality and professionalism.

Demonstrates reliability and accountability.

You'd be a GREAT fit if:

Communicates effectively with all levels of staff.

Maintains composure and professionalism in high-pressure situations.

Embraces continuous learning and seeks opportunities to improve.

Demonstrates initiative by identifying efficiencies, recommending improvements. and contributing to program success.

*For the full Job Description, please click the link below:

Investigator II - Inmate Grievance

Additional Information:

Travel 

None - Position may make day trips, but no overnight trips 

Work Site Visits  

No

Study Material  

No 

Pre-Service Training Academy Required 

Yes

Hazardous Duty/Longevity Position 

Hazardous

*Outside applicants will be required to submit to pre-employment drug testing as a condition of employment.

Contact Information:

Questions concerning this                                               Questions concerning the application

position can be directed to:                                              process can be directed to:                           

Tyra Phillips                                                                               Harmony Lopez

Hiring Manager                                               OR                      Human Resources

936-437-3422                                                                              936-437-3069

[email protected]                                                        [email protected]

Important Note to the Candidate:

Military Preference

To receive MILITARY PREFERENCE, you are required to provide proof by attaching the necessary documentation to this job application.

Military Occupation Specialty Codes

https://hr.sao.texas.gov/CompensationSystem/JobDescriptions
Click on the occupational category for the position.

Additional MOS can be found at the State Auditor's Office, Military Crosswalk Guide.

The Texas Veterans Commission provides helpful employment information. Go to: http://www.texasskillstowork.com, http://www.onetonline.org, https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/ or www.careeronestop.org for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements and skill sets.

Applications submitted through Work in Texas

Work In Texas (WIT) applicants must complete supplemental questions to be considered for the position. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile.

Eligibility

An applicant must be eligible to work in the United States and must remain eligible, without sponsorship or any assurance of financial or other assistance from this agency, during the term of their employment.

EEO Statement:

The State of Texas is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services.  You may make copies of this application and enter different position titles, but each copy must be signed.  Resumes will not be accepted in lieu of applications, unless specifically stated in the job vacancy notice.